The software on the devices must be at a minimal level before registering with Poly Lens. To see the minimum software levels see Supported Devices.
To Manually Update Software on a Poly VideoOS Device
The Poly G7500, Studio X30, and Studio X50 must be upgraded to Poly VideoOS software version 3.2 from the Poly Support site, before using Lens for device Provisioning. This procedure is done from the system web interface of a Poly VideoOS device.
- Enter the IP address of the device in a web browser to open the system web interface.
- Go to General Settings > Device Management.
- Select Check for Updates.
- The system will find a software version for the device. Note: The software must be version 3.2 or higher.
- Select Update All.