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Insight Categories

The Insight Categories page displays various insights in a card view. The time scope displayed in each insight card is based on what has been identified by Poly Lens as the most notable time scope.
Note: When an insight references an increment of time (day, week, month, etc.) this represents this increment of time on the device, based on the time zone that the device is located. Therefore, an insight may not be displayed for a time increment (day/hour/week/etc.) until all the time zones across all devices have been completed.

Depending on the insight, the Details page provides a range of valuable information:

  • Breakdown of the current insight
  • Trending (up/down)
  • Previous week's information
  • Similar Priority Insights

All Insights

The All tab displays all of the current Insights for this account. They are displayed in the following groups.
Note: To display each of these groups, select the group tab at the top of the page.


The Device Insights are specific to the devices in the current account.

Device Insights

Call use (minutes/day)Total time devices were in a call.
Devices in usePercent of devices with one or more calls in the last week.
Devices not in usePercent of online devices with no calls for more than one week.
Devices offlinePercent of devices that are not connected to the network.
Devices out-of-servicePercent of devices that have been offline for more than one week.


The Room Insights have been released as Premium Beta Insights.

The Room Insights are specific for a Room or Space on an Account.

Room Insights

Average meeting headcountAverage number of people in a room during a meeting.
Meeting that ran longMeetings that ended after the scheduled time.
Meeting that started lateMeetings that started after the scheduled time.
Meeting that were unscheduledMeetings that occured in the room without being scheduled.
Rooms scheduled, but emptyScheduled meetings that were unattended.
Rooms scheduled in a series, but emptyRepeating scheduled meetings that were unattended.
Room use (minutes/day)Total time of room use, with at least one person in the room.