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Personal USB Devices

To manage Personal USB Devices through Poly Lens, the Poly Lens Desktop app must first be deployed to the organization. You can do this by using the following methods.

Email Invite

To use this method, you will need to send an invitation to the Device User to connect via Poly Lens Desktop. Once the Device User receives the email, they can download the Poly Lens Desktop app with the unique URL sent in the email. Once the app is installed, they can accept the invitation sign up via SSO or with their corporate email account, and then they will be associated with the appropriate Poly Lens account.

There are two ways to send a Poly Lens Desktop invitation to a Device User.

Invite Device Users via Manage > Device Users

To send an invite to a Device User, see Add a New Device User.

Invite Device Users via Account Menu > Poly Lens Desktop

You can add a Device User to Poly Lens by sending them an invitation from the Account menu.

  1. Go to ACCOUNT menu > Manage Accounts.
  2. Select an Account from the list.
  3. Select Poly Lens Desktop from the side tabs.
  4. Select Send Email Invite.
  5. Enter the email address of the individual to invite.
    Note: You can enter multiple email addresses at one time, separated by a comma or a semicolon.
  6. Select Add. A confirmation message displays listing the email addresses the invitation has been sent to.
  7. The invitee will open the invitation and select Get Started to accept the invitation to Poly Lens Desktop.
  8. When the Welcome to Poly Lens Desktop App message appears, select the Download button, if you do not have the app yet. The msi file will be downloaded on your laptop. Select the file to install.
  9. When you have the app downloaded, and devices are attached to Poly Lens Desktop, they will appear in the Device User details. Note: For Detailed information on Poly Lens Desktop, see the Poly Lens Desktop User Guide.

Directory Integration

The Directory Integrations feature allows an admin to automatically onboard Device Users and their associated devices, based on the login domain they used to access the Poly Lens Desktop app. Once the appropriate access has been granted to Poly Lens, this method provides the most streamlined Poly Lens Desktop app onboarding experience by automatically associating the Device Users to the correct account in Poly Lens, regardless of how they obtained their Lens Desktop app. With this method, the Lens Desktop app can be distributed using Microsoft Endpoint Configuration Manager, formerly System Center Configuration Manager (SCCM), emailed out using the tools in Poly Lens, or directly downloaded from

Supported Services

Currently the Directory Integrations feature supports the following services:

  • Microsoft Office 365 using Microsoft Azure Active Directory (Azure AD).
    Note: This requires Microsoft Admin privileges.
  1. Go to ACCOUNT menu > Manage Accounts.
  2. Select an Account from the list.
  3. Select Integrations from the side tabs.
  4. Select Allow Access.
  5. Select Accept to confirm access.
    Note: Now at this point the Microsoft Domain is now linked to this Account. When a new user from this Domain logs into Poly Lens Desktop for the first time, they are automatically given access to this Poly Lens Account.

For a Device User, using Poly Lens Desktop

The following procedure outlines how Device Users within the domain claimed in the procedure above, would log into Poly Lens Desktop for the first time.

  1. The user opens Poly Lens Desktop.
  2. Log in to Poly Lens Desktop.
    Note: The User does not have to Sign up and create an account.
  3. Select Sign in with Microsoft.
  4. Enter your email address to sign in to your Microsoft SSO account, and select Next.
  5. Enter your password, and select Sign in.
  6. Select Accept to confirm access.
  7. Select Accept to allow Poly Lens Desktop access to your Poly account.
  8. Now this user is connected to the Poly Lens Account that was set up in the previous process above.

Attached Personal USB Devices

Once the Poly Lens Desktop app is installed and Personal USB Devices (headsets, cameras, video/sound bar, etc.) are attached to the Device User's computer, they are onboarded into Poly Lens. From this point on any Personal USB Devices that are attached to the Device User's computer, will be automatically linked (onboarded) into Poly Lens. USB Devices attached to the Poly Lens Desktop app can be managed through the following path on Poly Lens:

  • Manage > Device Users > Device User Name > Device Name
  • Manage > Inventory > Device Name
  • Manage > Policy > Individual Device/Site/Device Group/Device Model

Note: For current information regarding the Poly Lens Desktop app, see Poly Lens Desktop Release Notes.