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Poly Lens Data Collection and Usage Notice

HP | Poly collects and analyzes information about your device(s). This data, sometimes called diagnostic or telemetry data, is used in several ways to provide you with a seamless and customized experience. Sharing information about your device(s) helps HP | Poly improve the performance and operation of HP | Poly products, solutions, services, and support. We use this data as feedback to help innovate new products, features, and services for our customers. Your device information allows us to provide alerts, timely firmware & software updates, and warranty support.

Poly Lens may use additional functional data necessary to provide services or functionality. Functional data is separate from information about your device(s). Functional data includes application settings, feature usage, and other information related to specific applications or components. With your permission, HP | Poly can use aggregated functional data, or "analytics”, to gain insights into the most important features and how users interact with specific applications. Sharing functional data with HP | Poly allows us to drive meaningful improvements and new features for your products.

This notice describes the data collection and usage along with your privacy choices. This supplemental notice supports the HP Privacy Statement, which can be found here:

Data Collection

Necessary Data collection

HP | Poly collects and analyses data necessary to deliver basic functionality.

Device data

  • Device Data, which includes diagnostic and telemetry data, is used in several ways to provide you with feature functionality and a seamless experience.
  • Device data also includes settings, feature usage, performance data, and other information.

Purposes of Use

As explained in the HP Privacy Statement, HP only uses your personal data for specific purposes. Poly Lens uses device data to deliver management services, updating tools, and insights into how Poly devices are being used.

Data Minimization and Retention

We will keep personal data for no longer than is necessary for the purposes for which it was collected, and then we will securely delete or destroy it.


HP | Poly uses the best information security practices and controls to secure your personal data. Both security and privacy are embedded throughout our design and development processes. HP uses technical measures like encryption to protect your device information and functional data. We follow the principle of least privileged access to ensure that your personal data can only be accessed on a need-to-know basis.

Device Data

Device Data allows you to see and manage your inventory of HP | Poly devices.

Device IdentificationDevice Identification data provides context for other Device Health data, including the serial number, product ID, Platform ID, and model name. It also includes general information about the data such as the date and time it was processed, the data provider name and version, and the location of the device.
BatteryBattery data provides information, including the number of charge cycles the battery has had since manufacture, the voltage, current, and temperature of the battery, and the battery charge.
Firmware dataFirmware data provides information about firmware used to perform hardware initialization during the booting process.

Firmware data includes the release date and version of the firmware and embedded controller, error status, whether power management and power saving features are enabled, firmware version.
Device ClockClock data includes Operating System (OS) time and timezone information.

Device Clock data may include information such as the source of the time used to synch the clock.
Performance DataThis includes memory information from the Operating System, such as the total and free physical memory, total and free virtual memory, settings, and maximum supported memory capacity. Additionally, this includes CPU usage data including minimum, maximum, and average CPU usage values.
Crash DataCrash data provides information in the event of a crash, including when the crash occurred, bug check code that describes what happened, and information about which application and which memory areas were most likely involved.
NetworkNetwork data provides information about the network connection, including the name, SSID, and speed, interface type (for example, Ethernet, Wireless 802.11, etc.), and current connection status (up or down). It may also include the signal strength, transmission and receiving rate, and whether WiFi encryption is currently used.
Operating SystemOperating system data is obtained from the device and/or host. It includes the OS name, version, and locale.
Other Device DataThis includes information about the device in general, connection points like ports, and device states.

General device data includes the device’s name, manufacturer, model, manufacture date, number of processors, and their names.

Connection data provides information about the physical connection points, including ports, motherboard slots and peripherals, and proprietary connection points. This includes slot names, their current usage (available, in use, etc.), and their status.

State data includes whether the device is running on battery, network connection status (Internet, Network, or None), number of network connections and errors, time since last boot up, and CPU and memory usage percentage. This also incorporates aggregate data monitored over a user’s session, which includes minimum, maximum, and average CPU and RAM usage.
ProcessorProcessor data provides information about the processor, including processor name and description, number of cores and logical processors, whether it’s 32 or 64-bit, and the maximum clock speed.
ScreenScreen data provides information on what kinds of displays are used and the may have specific graphics information for each. Display data may also include physical attributes such as the monitor’s type, manufacturer, height and width, and whether it is active (on or off).
SecurityThis provides the details of security policies and settings, including whether the account is local or network, privileges (for Network users), and password requirements such as the minimum length, maximum age, expiration date, and lockout duration.

HP | Poly does not collect user passwords.
ThermalThermal data provides information about the temperature of the unit.
Log FilesLog files from Poly Lens applications or Poly devices may be transferred for diagnostic purposes.

For specific data for your device, please refer to the privacy whitepaper found here: