What's New

We’re excited to introduce HP ID Single Sign-On (SSO) as a new sign-in option for Poly Lens. This integration simplifies access to the Poly Lens platform and enhances your ability to seamlessly manage your access credentials with the broader suite of HP solutions, creating a more unified and efficient workflow experience.

What is HP ID?​

HP ID is a centralized identity solution from HP that lets you use one set of credentials for various HP services. Key benefits include:

• Simplified Access: Use a single sign-in flow to access supported HP solutions and the Poly Lens ecosystem of cloud portals and apps.
• Enhanced Security: Industry-standard authentication safeguards your account.
• Seamless Ecosystem: Switch effortlessly between HP solutions without managing multiple credentials.

How to Get Started​

1. Visit the Poly Lens sign-in page on any Lens app or the Lens cloud admin portal.
2. Select Sign in with HP ID.
3. Enter your credentials. Don’t have an HP ID? Create one quickly during the sign-in process.

A Unified Experience​

HP ID integration makes accessing HP solutions easier, more secure, and future-ready. Log in today to experience the difference, and stay tuned for more updates to Poly Lens.

We are excited to announce the Auto-Sync Credentials with Devices feature in Poly Lens, designed to streamline device onboarding and provisioning. This capability allows for seamless configuration management through policies, ensuring all IP-connected devices are efficiently managed, regardless of how they were initially onboarded.

When this feature is enabled, it will convert PIN/QR code onboarded devices to provision-based device management, which allows these devices to be managed using the robust policy management tools in Poly Lens.Additionally, you can easily and centrally update provisioning credentials for all devices in your Poly Lens Account, ensuring uninterrupted use of Device Provisioning in Poly Lens.

The Auto-Sync Credentials with Devices feature reduces the workload for administrators by automating the provisioning process, saving time, and minimizing errors. Embrace the future of device provisioning with Poly Lens and experience the ease and efficiency of this new capability today!

For more information on how to access the feature, please reference Poly Lens Help.

We are excited to announce the release of Poly VideoOS 4.4.0, now available for all users! This latest update includes new features designed to enhance deployment flexibility, setup ease, and elevate the hybrid meeting experience. Additionally, it includes a new program that focuses on innovative feature development and customer collaboration.

Here's a closer look at the release highlights:

• Expanded Support for Studio E60 Connected over Ethernet Connect Studio E60 to Studio G62 or G7500 video conferencing system over Ethernet for a simple, flexible, and cost-effective large room setup.

• Access AV Controls from a Poly Touch Panel
  Seamlessly integrate with leading control systems to expand a Poly TC8 or TC10 touch controller as an advanced room controller that provides a single panel for everything.

• Poly DirectorAI Perimeter Live Setup Updated experience allowing admins to setup the meeting room perimeter by using a touch controller in the room to see a live view of who is included or excluded then adjust accordingly.

• Poly Lens Remote Access
  Admins can remotely see displays in the room and drive or control every aspect of the system from Poly Lens. Learn more in the Remote Access blog.

• Poly Labs
  A collaborative program delivering innovative pre-release features and experiences to customers more quickly. Learn more in the Poly Labs blog.

• For Zoom customers - Zoom Smart Gallery Enhancement Now supports up to four simultaneous video streams on 2nd gen Studio X video bars and Studio G62.

• For Poly Connect customers – Meeting Control App
  For highly secure environments needing full control of entry, display layout, chat viewing, and customization. HP|Poly and Pexip put Meeting Control in the users’ hands blog.

For detailed information on all the new features and improvements, please review the PolyOS 4.4.0 release notes.

HP and Poly is focused on delivering market leading future of work experience solutions for our customers across our PC, audio, video and software portfolio. The launch of our next generation Poly Lens Desktop 2.0 Windows application is a great example of our work solution focus and gives us the foundation to deliver future innovations to enhance our customers’ meeting experiences.
Today we are announcing delivery of our exciting first to market innovations which include:

• Bluetooth® direct device management – Allowing for headset device settings customization and seamless software updates for our end users and scalable management through policies for our IT Admins for select Poly Voyager headsets. See the Poly Bluetooth Direct Demo for detailed information.
• Bluetooth® direct first to market with Zoom – HP | Poly offers the world's first Bluetooth® headsets that deliver call control for Zoom without a dongle for select Poly Voyager headsets.
• Bluetooth® direct HP Differentiated Pairing – An HP exclusive single click pairing experience between HP PCs and select Poly Voyager headsets.
  

Note: Bluetooth Direct is available with Poly Voyager Free 60 UC Series and Voyager Surround UC Series with Poly Lens Desktop 2.0 and greater for Windows.*

We are continually improving our Poly Lens experiences, and Poly Lens Desktop 2.0 also includes the following enhancements:

• Notifications Center – Stay informed with the latest updates organized neatly within the top navigation bar referenced with a notification bell visual icon.
• Device Update Improvement – Allows for important device updates to personal USB and Bluetooth audio and video devices to happen in the background while still having access to utilize the rest of the Poly Lens Desktop app.
  For more information on all the experiences Poly Lens Desktop supports, please reference the Poly Lens Desktop release notes and Poly Lens Help.

We often wish we could all be in more than one place at one time. This wish is perhaps no stronger than with IT professionals. IT professionals have the herculean task of keeping technology working and users satisfied. Organizations of all sizes have embraced meeting room video collaboration to keep their teams connected and productive. These room video systems can be down the hall or across the globe making it a challenge to provide regular maintenance but a real headache to troubleshoot, especially in real-time.

Poly Lens sets out to help you be in more than one place at a time with Poly Lens Remote Access, a way to remotely connect into Poly touch control panels for the purpose of room-based video system maintenance and support. Once configured, IT administrators can access the desired system from within their private Lens tenant by selecting the Remote Access link assigned to the device. End users in the room will have the opportunity to approve or decline the access from the Poly touch control at the table. If approved, the admin will have full control of the control panel features as if they were in physically in the room.

• Boost IT Productivity: Remotely troubleshoot room-based video systems, freeing up valuable time and resources for other critical tasks.

• Lower System Downtime: Visually see system status and identify the best time for maintenance.

• Improve User Satisfaction: When necessary, remotely control the room system placing calls, changing settings, entering passcodes, adjusting volume, and more.

In the case where no one is in the room, the system will auto-accept the access request. This use case is typically necessary when IT administrators are wanting to set up a call in advance of a meeting for the user, during a maintenance window or other admin needs. For security purposes, there’s a persistent alert on the touch panel to ensure protection of IT and user.

When IT is complete with the Remote Access, the system will return to normal operation and be ready for the next user. We believe Remote Access from Poly Lens is a feature that will save you time and hassle while improving end user satisfaction. To learn more, see Remote Access on Poly Lens Help for setup and requirements. To see a demo go to: Poly Lens Remote Access.

Available today! 🚀

At HP|Poly, we know the future of video conferencing requires the latest in technology and a commitment to continually improve. That’s why we’re excited to launch Poly Labs – our new collaborative program that brings you access to pre-release features and innovations designed to elevate your conferencing experience.

With Poly Labs, you’ll have the opportunity to test and shape the next wave of industry-leading tools for collaboration technology. Here’s a closer look at what Poly Labs offers and how you can be part of it.

What is Poly Labs?​

Poly Labs is our cutting-edge program focused on delivering pre-release features and experiences directly to our customers. With Poly Labs, you can expect an ongoing partnership that brings the latest advancements to your organization faster.

Poly Labs is grounded in three core pillars:

1. Innovative Technology
   We’re at the leading edge of new technology. Our early-stage features are crafted to tackle challenges in collaborative spaces, creating a better conferencing experience.

2. Collaboration with Customers
   More than just early access – it’s a partnership. Your feedback helps shape product functionality, making this a truly collaborative experience to create better solutions together.

3. Accelerated Timeline
   Access early features and enhancements faster than ever. Poly Labs ensures new developments reach you sooner so you can benefit from the latest advancements without delay.

Explore New Features in Poly Labs​

Our initial program launch is tied to Poly VideoOS 4.4 release and includes the following features available on select video conferencing devices and within Poly Lens:

• VoiceScoreAI
  VoiceScoreAI offers live audio scoring to help you assess and enhance room acoustics in real time, ensuring an optimal experience for meeting participants on the far end.

• People Detection Filters
  Two new filters that refine Poly DirectorAI smart camera technology by excluding participants displayed on monitors and stationary objects from framing, keeping the focus on active participants.

• People Count Report
  Gain insights into how your spaces are used. This tool unlocks valuable data to help you understand space utilization, improving collaboration and planning.

How to Access Poly Labs Features​

All these features can be activated through Poly Lens. We’ve created a short video that demonstrates how to access Poly Labs and activate features.

Be Part of Early Innovation with Poly Labs​

Poly Labs is an important step in our journey to enhance collaboration in meeting rooms. Your feedback is essential – not only to fine-tune the features in Poly Labs today but also to help shape our roadmap for future innovations. Together, we’re creating tools that make meeting spaces more efficient and responsive to your needs.

Coming soon with PolyOS 4.4.0

The HP|Poly and Pexip partnership continues to strengthen with the release of Poly Meeting Control App. The new video endpoint capability has been co-developed within this growing partnership to enable rich feature experiences when in a PrivateConnect, or CloudConnect powered by Pexip call with Microsoft Teams or Google Meet.

What features does the Poly Meeting Control App offer?​

The Poly Meeting Control App provides users with an elegant and intuitive interface, allowing them to effortlessly initiate video calls, share content, and adjust the camera settings. During meetings, the app lets users raise hands, lock the meeting, manage participants, mute, and unmute the microphones, control the volume, admit or reject participants, and view incoming chats from meetings.

Why IT Decision Makers Should Care:​

1. Availability: Meeting Control App is available on ¹Poly video devices running OS 4.4.0 and Poly TC8 and Poly TC10 Touch Controllers.
2. Entry Control: Simple UI for allowing or restricting meeting entry.
3. Video Layout: Template wizard shows layout options for single and dual screens.
4. Audio,Chat: Mute and unmute participant audio while viewing chats from the Pexip meeting.

“We are committed to supporting meeting room vendors with the technology they need to deliver secure and seamless meeting experiences, which is why we collaborate with industry leaders like Poly, Cisco, and others. We see that our co-developed Meeting Control App is enhancing Poly’s secure meeting experience, which means that users in highly regulated industries do not have to sacrifice features and functionality in the name of security. Pexip and Poly offer you both,” says Lauren Eustace, VP Strategic Alliances, Pexip.

In just one year of collaboration, Poly has transitioned 65% of its customer base to the Pexip platform and notes a significant uptake in their Pexip-powered solutions, which cater to the specific privacy requirements of highly regulated entities such as an international defense alliance, a major energy company, a higher educational institution, among others.

“With the integration of Poly and Pexip, our customers receive the security, interoperability, and functionality they need for their critical meetings. We intend to keep collaborating to deliver more value, aiming to introduce additional features and flexibility to support our solutions. The launch of our co-developed Meeting Control App is a key milestone in this endeavor,” says Marty Sexton, Senior Product Marketing Manager, HP|Poly.

When it comes to connecting your employees, the HP|Poly Meeting Control App delivers the required meeting control and customization some organizations request, and many organizations require. To learn more, contact your HP|Poly Account Manager or authorized partner.

¹Poly G7500, Poly Studio X30, X50, X52, X70, X72, TC8, TC10

HP | Poly has just launched an innovative offering powered by Pexip that revolutionizes the way Zoom Rooms connect to Microsoft Teams. This cutting-edge solution provides a high-quality alternative to Direct Guest Join, ensuring seamless Zoom Rooms interoperability with Microsoft Teams. Say goodbye to connectivity issues and hello to a new era of effortless collaboration!

In today’s world, most organizations are filled with devices and services from different vendors and providers. This is somewhat true for SMBs but is the norm for medium and large organizations as they tend to be more fluid in their adoption of various technologies. Think about your own organization. While they may have standardized on a particular type of notebook selection there are many models of notebooks in use. You may also consider personal devices such as models of headsets or headphones, often different and highly personal.

The other trend is that medium and large organizations may grow through merger and acquisitions which, means IT (and end users) tend to have more than a few tools at their disposal as is the case with collaboration. Video collaboration rooms may be configured with a certain provider type and interoperability to other providers can be difficult, if not impossible. This is where a video interoperability strategy is key to keeping employees connected and productive.

Why IT Decision Makers Should Care:​

1. Seamless Integration: The new solution ensures that your existing Zoom Rooms can effortlessly connect to Microsoft Teams meetings, both inside and outside your organization.

2. Enhanced User Experience: Meeting participants can share content, enjoy dual screen support, and receive Teams-like notifications, making the transition smooth and intuitive.

3. Easy Administration: Poly CloudConnect for Zoom Rooms is incredibly easy to activate from within Zoom Device Manager. IT administrators can simply add the activation key and select the feature for the desired endpoint.

4. Exceptional Value: This solution not only enhances user experience but also delivers exceptional value to the organization by improving productivity and collaboration.

When it comes to investments into Zoom Rooms, the ability to connect into Microsoft Teams whether inside or outside the organization is important.

Ease-of-entry is only the beginning of the user experience. Meeting participants can share content, enjoy dual screen support automatically spreading participants across both monitors, get Teams-like notifications, and more. This is especially helpful with the Zoom Rooms is not invited to the meeting such as a B2B call between to separate organizations.

For IT, Poly CloudConnect for Zoom Rooms is incredibly easy to activate from within Zoom Device Manager by simply adding the activation key and selecting the feature for the desired endpoint. Once activated, end users can simply join scheduled Microsoft Teams meetings from the calendared link on Poly TC8, TC10 or from the meeting ID and passcode.

When it comes to connecting your employees, Poly CloudConnect for Zoom Rooms is a greater user experience than Direct Guest Join. It is easy to administer by IT and delivers an exceptional value to the organization. Click here to watch a short demo.

We have some fantastic news to share!

Recently, we introduced Poly Lens Core, the new name for our basic offering that you have come to know and love, with all the same features. Poly Lens Core includes all the essential tools you need for awesome collaboration. And the best part? It’s FREE! 🎉

But our work is never done (and we’re not sure it ever will be). Today, we’re thrilled to announce that we’ve added a few select premium features to Lens Core! That means you get more for free! And who doesn’t love free stuff?

Here’s a rundown of the new features now included with Lens Core at no extra cost:

• Acoustic Events: Access comprehensive histories of acoustic events during conversations with supported Poly products, including initial and mitigated dB levels, noise reduction, event duration, and call times. If you’re migrating from Plantronics Manager Pro, this should make your migration a tad bit easier.

• Audit Log Event Details: Enhance your visibility into Poly Lens Admin portal activities with detailed logs of changes, including timestamps and user information.

• Network Diagnostics: Gain insights into how network performance affects your device users' meeting experiences. Ideal for troubleshooting remote users with suboptimal consumer bandwidth.

• Notification Center: Streamline your workflow with custom device alerts for status updates, software availability, and license expiration dates. Receive alerts via Email, Microsoft Teams, and ServiceNow.

• ServiceNow: Seamlessly integrate with ServiceNow to receive essential device alerts, providing you with crucial insights exactly when you need them.

Did I mention this is free? That’s right — no extra cost, just extra value. Whether you’re managing acoustic events, digging into network diagnostics, or keeping an eye on important alerts, these new additions to Poly Lens Core are designed to elevate your device management experience. Visit Poly Lens to give these features a try today.

We are delighted to announce that you can now install the Poly Lens Web App from Google Play on ChromeOS devices!

Instead of searching the internet to find the Poly Lens Web App, you can simply open Google Play, look up “Poly Lens Web App,” and install on your Chromebook.

The latest version of the app comes with some great new features too:

1. You can now use the app in your preferred language. Supported languages include Danish, English, German, French, Italian, Dutch, Polish, Finnish, Chinese (simplified and traditional) and Japanese.
2. At Poly, we value your privacy and believe that the user should be complete control of their data. That is why we have added an account delete feature so that you can delete your Poly Lens user account from within the Poly Lens Web App.

Click here to install the app directly from Google Play.