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Professional-grade headsets, personal speakerphones, and webcams are a modern office must-have. So keeping them in tip-top shape is essential, and to do so, you must be able to manage them remotely. That’s where adding a software solution that monitors, manages, and maintains these types of devices comes in. Today, Poly Lens celebrates another huge milestone by adding Policy management support for these types of devices. The same, recently redefined Policy management tool that (add) is used to manage settings for group room video device, conference phones, and personal desk phones, has been extended to also support settings management on headsets, personal speakerphones, and webcams, allowing you to remotely manage configurations for devices that are associated through Poly Lens Desktop.

Policies page of Voyager Focus 2 Series

To get started: Go to Manage > Policy > Device Model. Select USB device model from the Device Model list. For full instructions, see Poly Lens Help.
Policy management is supported on all the same devices that Poly Lens Desktop supports. See the full list at Poly Lens Supported Devices.

The Poly Lens team has been quietly working hard to release dozens of customer-focused solutions over the last few months with one goal in mind: to help IT admins manage their devices from a single pane of glass. The following summary of features in Poly Lens is itemized in the following categories: Deployment, Change Management, Inventory Monitoring, and Insights. Controlling your entire voice, video, and headset estate just got a whole lot easier.


These updates help onboard devices, activate licenses if using Poly+, and import device policies for easy provisioning.

Device Support

Over the past few months, the following devices have been added to the long list of devices that Poly Lens supports. Poly Lens now supports, Studio USB, Studio E70, Studio X70, Edge B Series, the latest EncorePro Series, and the Blackwire, Voyager, Sync, and the Savi families.

For a detailed list, visit the Supported Devices page.

Poly+ Licensing Activation

We have redesigned the Poly+ Licensing experience that enables IT admins to cover the activation and assigning of Poly+ licenses in Poly Lens. Poly+ now supports most Poly devices, making it easy for the customer to opt for premium services.

Manage Poly+ Licenses in Poly Lens by going to Manage > Licensing > Poly+.

Detailed steps can be found at Activate Poly+ Licenses.

Poly Lens Licensing Setup page

Policy Import and Staging

Now you can import device configurations using a simple .csv file. This allows you quickly change device configurations or even stage device configurations, which helps get devices ready to use faster. Start by going to Manage > Policy > Device Model > Import Settings. Note: This applies to device-level policies only.

Detailed steps can be found at Import Settings.

Change Management

The following updates allow you to enact Policies at the Device Group and Site level, access USB Device settings in real-time, and access the health of secondary devices connected to primary device endpoints.

Group and Site-based Device Policies are available now!

Policies were introduced into Poly Lens earlier this year, but this feature now includes a completely redesigned workflow to manage Policies. This feature also includes the ability to add custom-defined groups of devices as well. Together, this gives you the ability to create a consistent device experience at scale across both sites and custom-defined groups of devices.

Access Group and Site Device Policies in Poly Lens by going to Manage > Policy > Site and/or Device Group.

Detailed steps can be found at Policy by Site and Device Group Details.

Poly Lens Policies page

1-1 Centralized USB Device Controls

Settings for Personal Devices, like headsets and USB video devices, can now be controlled, in real-time, from the Poly Lens portal once that device is registered to Poly Lens using the Poly Lens Desktop app. This is especially helpful when remotely troubleshooting camera settings or mute alert behaviors. To control a device, navigate to that device settings by going to Manage > Inventory > < Device Name > > Settings.

Secondary Device Support

You can now inventory and monitor the health of connected peripherals, including room controllers and microphones. The management of these peripherals works alongside a managed video device in Poly Lens. Currently, the following are supported as connected peripherals in Poly Lens: Microphones, Cameras, Room Controllers, Speakers, Remote Controls, and connected IP Devices, like a Trio, or a Studio X Series device. A connected peripheral will automatically show up in Poly Lens once connected to a primary device that has been registered to Poly Lens.

For more information, see Connected Devices.

Inventory Monitoring

These features are pivotal to troubleshooting when things go wrong, managing remote user devices and getting critical device alerts when they matter most.

Health and Status Reporting

For easier troubleshooting, supported devices in Poly Lens report detail device information, including SIP and H.323 Service Information and Network Health Information. This is found by selecting Manage > Inventory > < Device Name > > Troubleshooting > Device Information.

Notification Center: Now with Device Offline Alert and Microsoft Teams Integration

As part of the Poly+ service, the Notification Center has been expanded to include a new alert for Offline Devices with a new integration to Microsoft Teams. Critical device alerts are now delivered right to a Microsoft Teams channel, enabling quick visibility around which devices are offline, software update available, or license expiring. To get started, you can enable Device Alerts in two ways:

  • Account menu > Manage Accounts > select an Account > Notifications
  • Account menu > your user name > Notifications

For more information see, Notification Integrations.

Poly Lens Integrations page

Troubleshooting and Logging

When you receive a report of call quality issues, there are numerous possibilities to diagnose, troubleshoot, and resolve the issue of concern. Poly Lens now provides centralized remote access to device logging and network packet capture (.pcap). You can use the packet captures for network troubleshooting and analysis in third-party network protocol analyzer applications.

Device Logs: Select Manage > Inventory > < Device Name > > Troubleshooting > Diagnostics
For more information see Supported Devices for Diagnostics and Diagnostics.

Packet Capture: Select Manage > Inventory > < Device Name > > Troubleshooting > Packet Capture
For more information see Supported Devices for Packet Capture and Packet Capture.


These features spotlight the health and efficiency of your spaces and devices by providing intelligent and actionable Insights.

Insight Data Visualizations

Insights in Poly Lens have been overhauled to include a new way to visualize your data. Time-based charts help you gain deeper insights into device usage and adoption. As a reminder, the following Insights are curated using a machine learning based insights feed.

  • Devices Offline: Percentage of devices that are not connected to the network
  • Devices in Use: Percentage of devices with at least one call a week
  • Devices Not in Use: Percentage of online devices with no calls for more than one week
  • Out-of-Service Devices: Percentage of devices that have been offline for more than one week
  • Call Usage: Average daily minutes each device was in a call

Poly Lens CCX Insights page Poly Lens Priority Insights page

Call Usage Insights on Poly Lens Desktop [Beta]

Using Poly Lens Desktop, the new Call Usage Insights provides users visibility to their usage patterns to understand how often and when they use their Poly devices throughout the week. To view, open the Poly Lens Desktop app and select Insights.

Poly Lens Desktop Device Usage page

Site policies and site-wide device reboots are here! These fine-grain controls allow you to customize device configurations for an entire site and help enable a consistent device experience across and within sites. Set up site policies by first setting up your sites (office spaces) under Manage > Sites. Once you have those established, you will see new site policy options start to populate for device models under Manage > Polices for device models that are assigned to those respective sites.

Poly Lens Site Policy page

Site-level device controls now let you conduct mass device reboots for a whole site of devices, helping to alleviated widespread troubleshooting issues or speed up routine maintenance. This new tool is located in Manage > Sites > select a site > Device tab.
Note: These features are currently in the “Premium Beta” program to help fine-tune these features and gather more feedback. No additional enrollment is needed to enjoy these new features.

Poly Lens Manage - Sites Restart Devices page

Introducing the Poly Lens Notification Center. Included with Poly+, this premium feature alerts you when a new software update is available for a device model in your inventory in an instant, daily, or weekly roundup email-based alert. Set the alerts up for yourself, your team, or a whole mailing list right within the Poly Lens portal. To get started, you can enable device alerts in two ways:

  • Account menu icon Account menu > Manage Accounts > select an account > Notifications
  • Account menu icon Account menu > your user name > Notifications

Poly Lens Notification Center page

Included with Poly+ is the ability to gain insights into key network performance metrics for your remote workforce right from the Poly Lens portal using the Poly Lens Desktop app. Once a remote device user runs a network test using the Poly Lens Desktop app, navigate to that specific user in the Poly Lens portal by going to Manage > Device User. Key network metrics including upload and download speeds, latency, jitter, and pack loss are currently supported.

Poly Lens Device User Information page

We are excited to introduce Poly+, our new service for personal conferencing devices. When a user needs support, Poly+ provides a major value-add for end-users and IT teams alike, with app-to-cloud connectivity which grants greater capabilities while helping troubleshoot issues remotely. Poly+ is stress-prevention for managing technology distributed across a variety of workplaces, giving users and IT departments confidence that they’ve always got the latest in hardware, support, software, and overall quality of conferencing is assured.

Poly+ Includes

  • Advance hardware replacement: Replace devices the next business day, before returning the faulty device
  • Up to three-year product replacement option: Have the products needed to be productive
  • Unlimited, 24x7x365 technical support around the world: Help, how and when you need it (phone, chat, web, live video)
  • Exclusive Professional Services discounts for members: Specific Professional Services are discounted saving time and money
  • Advanced software features through Poly Lens: With Poly Lens and Poly Lens Desktop app you can access insights around network performance and receive email notifications around important device alerts

Poly+ devices can be entitled right in the Poly Lens portal. After purchasing a Poly+ supported device, you can entitle the device by first logging into your existing Poly Lens account or sign up for a new account. Click the Account menu icon (upper-right corner) > Manage Accounts > Poly+, enter your Activation Key(s), and click Activate when complete. Once all the keys have been activated, assign licenses to devices in your inventory. After the licenses are assigned, all the great Poly+ features in Poly Lens will be enabled and the Poly+ services will be qualified.

Poly+ is currently available for Poly Studio P5, Poly Studio P15, Poly Studio P21, Blackwire 3210, Blackwire 3325, Poly Sync 20, and Voyager 4220 UC.
Note: For further instructions please refer to Poly Lens Help.

A brand-new way to view devices from the Lens portal has been completely redesigned from the ground up to make device management even easier. The new inventory table is completely customizable and allows you to hide, unhide, and move each column based on your unique preferences. Each column is searchable and sortable for ease of management. Use the pencil icon on the right side of the table to start customizing the table today.

New Inventory Table image

Introducing Poly Lens Desktop, a major new addition to the Poly Lens family and a brand-new way to manage USB devices. For IT, the Poly Lens Desktop app offers a window into management and insights for devices that are USB connected. For the end-user, the app allows users to set up and tailor their personal USB device settings to their preferences to fit their unique work style. Additionally, through the app, users can keep their device software current, explore best practices around setting up their workstation, and quickly access help guides when needed. In addition to being a great tool for managing personal USB devices, we’ve also included smart features that will work to improve a user’s entire workday. Personal wellness tips and reminders encourage them to stay active throughout a busy day and optional workspace nature sounds help them find their focus by drowning out the chaos of home.

Poly Lens Desktop Home Page

To manage USB devices, start by first distributing the Poly Lens Desktop app by going to the Account Menu > Select the Poly Lens account you want to add USB devices > Lens Desktop > Send Email Invites. Enter the email addresses of device users you wish to invite to download the Poly Lens Desktop app, so their devices can be managed by the Poly Lens portal. An email invite to download Poly Lens Desktop with a unique URL will be sent to the designated list. Once installed on the host computer, the device users can sign up for their Poly Lens Desktop accounts via SSO or with their corporate email account, and upon account authentication, they and their attached Poly devices will be associated with the appropriate Poly Lens portal account. Once the user is onboarded, you will be able to track inventory and help troubleshoot issues users may have. 

Note: Other onboarding options for Poly Lens Desktop are coming soon. For a full list of devices supported by the Poly Lens Desktop app visit Supported Devices.

Now you can preview your unsaved changes when adjusting a device's settings and policies before they are applied. When changing device settings and policies, a new Unsaved Changes option will appear. This new feature allows you to quickly preview, apply, modify, or discard any new configurations before they are applied.

Unsaved Changes options displayed

Poly EagleEye Cube provisioning is now supported in Poly Lens. Just like support for Poly Studio USB, when onboarded using provisioning, you can now remotely monitor, change settings, configure policies, and deploy software updates for your EagleEye Cube device all from the Poly Lens portal. To get started, follow the same steps you would when provisioning a Studio USB. Enable provisioning in the Poly Lens portal by visiting your account settings in the top-right menu under the profile avatar -> Manage Accounts -> select the account you wish to onboard devices to -> Device Provisioning. Once provisioning is enabled, use the Polycom Companion app to enter the provisioning credentials from the Poly Lens portal. Once configured, your EagleEye Cube device will be onboarded to your Poly Lens account. Then you can use the Poly Lens portal to manage your device inventory and tailor your device settings and software updates to your organization’s needs.