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Poly Lens is excited to announce support for Microsoft Teams SIP Gateway to Enable Lens Assisted Provisioning to support admin control over additional Poly Features. This feature enables a cloud-to-cloud integration between Poly Lens and Microsoft Teams Admin Center, allowing administrators additional control and customization of devices registering to the Microsoft Teams SIP Gateway Service. This allows IT admins to also manage software and device health status, device details and settings, custom/dynamic configuration profiles, softkey management, and paging. Lastly, the integration is seamless in retrieving the settings configured to Teams SIP Gateway which is also reflected in Lens for IT Management.

Microsoft Teams SIP Gateway was launched for customers that want to extend their investment in Polycom VVX / Trio / On-premise Skype phones. Although not immediate, Teams SIP Gateway is intended to replace Teams 3PIP Gateway. Start your migration with Poly Lens today and take advantage of onboarding devices using the built-in Lens Provisioning service and enabling the Policy feature (Device Model, Device Group, Site) to accelerate migrations with significantly less effort to deploy and manage Teams-enabled endpoints in Poly Lens.

For additional information and step-by-step instructions visit: Poly Lens Policy - Microsoft Teams.

Screenshot of Policy > Microsoft Teams > SIP Gateway page

Huge thank you for participating in the Poly Lens Mobile app beta. Your testing and feedback have been key in making the app better. As of today, the beta test is now closed.

Please watch this space for updates and links to download the Poly Lens Mobile app soon.

We are looking for people who want to take part in shaping the latest software from the Poly Lens team by test-driving pre-releases of the new Poly Lens Mobile app and letting us know what you think.

The Poly Lens Mobile app allows you to manage the Poly Bluetooth headsets and personal speakerphones to help you get the most out of your Poly devices.

The Poly Lens Mobile allows you to:

  • Keep your device up to date with the latest software
  • Customize your device settings to meet your work style
  • Access helpful support
  • Keep track of your device with the Find My Device feature
  • Available for both iOS and Android

The devices supported in this beta include Poly Voyager 4200, Voyager 4300, Voyager 5200, Voyager 6200, Voyager 8200, Voyager Focus, Voyager Focus 2, Poly Sync 20, and Sync 40.

To get started, you must be a member of the Poly Beta Test Community to be a tester and reside in the United States.

If you are new to the Poly Beta Community, you will be prompted to fill out My Profile and Devices.

Once you complete the registration, you will receive an email with instructions on how to access the Beta app within 48 hours. Register now at

You asked. We implemented. Cut through the data noise with fine-grain controls to specify date ranges, and explore in-depth analytics with specific site, room, and device reports. Dig into your workspace and inventory health, usage, and behavior more quickly and easily than ever before.

These new reports and capabilities in Poly Lens help provide valuable perspectives that shed insight into the many reasons behind your inventory's performance. See an offline device? Now you can click into that device to see for how long, how often, and at what intervals it has been offline so you can determine the best course of action for your organization to get that device online and ensure everyone is up and running.

Need to make informed decisions about room utilization? The new site and room level reports give you the control to see exactly how many people are using which space and when. Filter to a specific year, quarter, month, week, or even day to monitor how your employees are returning to the office or when occupancy is at its peak. Select an entire site, or even select just one room to be well-informed of your workspace usage. These new reports give you the data you need, when you need it, allowing you to see patterns of utilization and act on them.

Here is a Preview:

Video of filtering insights on Poly Lens

Site and Room reports can be found under Manage > Sites > Site Name > Analysis, or Manage > Rooms > Room Name > Analysis. Device level reports are also accessible under Analysis by clicking on the Device name within your Inventory or within each Room.

For more details on Poly Lens Insights, check out our Insights Categories on the Poly Lens Help. We are listening to your feedback and are making changes so we can meet your needs in the best way possible. So, keep them coming!

All PDMS-E (Device Management Service For Enterprise) users can now easily migrate their data over to Poly Lens! This migration tool helps PDMS-E users take their current Policies and Device Assignment data and import it to their new Poly Lens account.

To get started, users must first login to their existing PDMS-E tenant and select the Export for Poly Lens button. A local download of a zipped file will be executed.

Cloud Services portal/PDMS-E dashboard

Once the zipped file has been downloaded, see the Import and Migrate section in Poly Lens and perform the import process.

Poly Lens Import & Migrate page

Then you will need to point the devices from PDMS-E to Poly Lens. To perform this, please see Device Migration for detailed information. This will ensure your deployed devices will call home to Poly Lens instead of PDMS-E.

And you’re done! Now you can use all the great features in Poly Lens to remotely manage, monitoring and troubleshoot your devices from a single pane of glass in a new modern platform.

A more detailed process to migrate the devices is also outlined in our Poly Lens Help.

Maintaining a consistent device experience across an organization is essential when curating a good meeting experience for everyone, but this doesn’t have to be a full-time job. Today, Poly Lens is excited to announce policy-based support for remote software update management for headsets, personal speakerphones, and webcams that are connected to the Poly Lens Desktop app. Now you can determine the exact device software version your organization has access to. Whether you want to test the latest releases before deploying to your whole organization or if you want to give your teams immediate access to the latest releases, the choice is yours. Poly Lens has the tools to make the job easy.

Poly Lens USB software selection

To get started: Go to Manage > Policies > Device Model and/or Site. Select the USB device from the Device Model list. Once a software update policy is created, remote device users will be prompted to update their device during the next Poly Lens Desktop polling event.

Policy management is supported on all the same devices that Poly Lens Desktop supports. See the full list of supported Poly USB devices at Poly Lens Supported Devices. Note: This feature requires Poly Lens Desktop V1.1.12+.

For more details visit: Poly Lens Help.

Keeping devices up, running, and ready for action is critical and when those devices are in trouble, you want to be alerted as quickly as possible. Today, as part of the Poly+ service, the Notification Center has been expanded to include a new integration to ServiceNow. The notifications sent from Poly Lens into ServiceNow allows you to get critical automated device alerts, providing you with the insights you need to take action when they matter most. Once configured, device alerts from the Poly Lens Notification Center are delivered right to your ServiceNow instance and include visibility to when devices go offline and when devices have software updates available.

To get started, Poly+ users:

  1. Go to Account menu icon Account menu > Manage Accounts.
  2. Select an Account from the list.
  3. Select Notifications from the side tabs.
  4. Select ServiceNow.

For more information and configuration details on ServiceNow Notification Setup see Poly Lens Help.

Notifications Center ServiceNow

Gaining insights into the utilization of workspaces is increasingly vital to planning and executing the return to the office. That is why we are excited to open up the Room Insights within Poly Lens as a public beta. Intended to provide in-office and remote IT managers with much-needed visibility into how meeting rooms are being used, these Room Insights are designed to track several key metrics critical to understanding workplace optimization. With these Room Insights, Poly Lens can track seven key parameters including, average meeting headcount, late meeting start times, meetings that run over the scheduled time, and even meetings that happen when none were scheduled.

Understanding meeting attendance is just one example of how these Room Insights might help you make informed decisions about room utilization. Imagine when 5-person meetings keep happening in a large conference room and prevent a bigger group from using the space. This is not the best use of the space, but Poly Lens can help highlight these areas for you and allow you make informed decisions based on how people are using the space when we return to the office.

Room Insights Performance page

To Get started go to Insights > Priority or Categories > Rooms tab.

For more information on Room Insights see Poly Lens Help - Room Insights.

We’re excited to open these new Room Insights for beta testing and look forward to your feedback on how these new tools are empowering you to make informed and important decisions. The beta is open now to any Poly customer with a Poly Lens account and a supported device. Let us know how these Room Insights are helping you take action to make the best use of your devices and workspaces.

Poly Lens Desktop app is essential in allowing you to centrally manage, monitor, and maintain your organization's fleet of USB-connected devices, but this is only possible if Poly Lens desktop app is deployed successfully. Now, deploying the Poly Lens Desktop app, just got a whole lot easier. Using a new integration with Microsoft Azure Active Directory (Azure AD), Poly Lens will automatically onboard users and their connected devices based on the email domain they used in Poly Lens Desktop app. Your team will be automatically associated with the correct account in Poly Lens, regardless of how people in your organization obtained their Poly Lens Desktop app. This includes whether the app was sent out over Microsoft Endpoint Configuration Manager, formerly System Center Configuration Manager (SCCM), emailed out using the tools in Poly Lens, or directly downloaded from, the choice is yours.

To get started:

  1. Go to Account menu icon Account menu > Manage Accounts.
  2. Select an Account from the list.
  3. Select Integrations from the side tabs.
  4. Select Allow Access.
  5. Select Apply.

For more details, visit: Poly Lens Help.

Professional-grade headsets, personal speakerphones, and webcams are a modern office must-have. So keeping them in tip-top shape is essential, and to do so, you must be able to manage them remotely. That’s where adding a software solution that monitors, manages, and maintains these types of devices comes in. Today, Poly Lens celebrates another huge milestone by adding Policy management support for these types of devices. The same, recently redefined Policy management tool that (add) is used to manage settings for group room video device, conference phones, and personal desk phones, has been extended to also support settings management on headsets, personal speakerphones, and webcams, allowing you to remotely manage configurations for devices that are associated through Poly Lens Desktop.

Policies page of Voyager Focus 2 Series

To get started: Go to Manage > Policies > Device Model. Select USB device model from the Device Model list. For full instructions, see Poly Lens Help.
Policy management is supported on all the same devices that Poly Lens Desktop supports. See the full list at Poly Lens Supported Devices.