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Site policies and site-wide device reboots are here! These fine-grain controls allow you to customize device configurations for an entire site and help enable a consistent device experience across and within sites. Set up site policies by first setting up your sites (office spaces) under Manage > Sites. Once you have those established, you will see new site policy options start to populate for device models under Manage > Polices for device models that are assigned to those respective sites.

Poly Lens Site Policy page

Site-level device controls now let you conduct mass device reboots for a whole site of devices, helping to alleviated widespread troubleshooting issues or speed up routine maintenance. This new tool is located in Manage > Sites > select a site > Device tab.
Note: These features are currently in the “Premium Beta” program to help fine-tune these features and gather more feedback. No additional enrollment is needed to enjoy these new features.

Poly Lens Manage - Sites Restart Devices page

Introducing the Poly Lens Notification Center. Included with Poly+, this premium feature alerts you when a new software update is available for a device model in your inventory in an instant, daily, or weekly roundup email-based alert. Set the alerts up for yourself, your team, or a whole mailing list right within the Poly Lens portal. To get started, you can enable device alerts in two ways:

  • Account menu icon Account menu > Manage Accounts > select an account > Notifications
  • Account menu icon Account menu > your user name > Notifications

Poly Lens Notification Center page

Included with Poly+ is the ability to gain insights into key network performance metrics for your remote workforce right from the Poly Lens portal using the Poly Lens Desktop app. Once a remote device user runs a network test using the Poly Lens Desktop app, navigate to that specific user in the Poly Lens portal by going to Manage > Device User. Key network metrics including upload and download speeds, latency, jitter, and pack loss are currently supported.

Poly Lens Device User Information page

We are excited to introduce Poly+, our new service for personal conferencing devices. When a user needs support, Poly+ provides a major value-add for end-users and IT teams alike, with app-to-cloud connectivity which grants greater capabilities while helping troubleshoot issues remotely. Poly+ is stress-prevention for managing technology distributed across a variety of workplaces, giving users and IT departments confidence that they’ve always got the latest in hardware, support, software, and overall quality of conferencing is assured.

Poly+ Includes

  • Advance hardware replacement: Replace devices the next business day, before returning the faulty device
  • Up to three-year product replacement option: Have the products needed to be productive
  • Unlimited, 24x7x365 technical support around the world: Help, how and when you need it (phone, chat, web, live video)
  • Exclusive Professional Services discounts for members: Specific Professional Services are discounted saving time and money
  • Advanced software features through Poly Lens: With Poly Lens and Poly Lens Desktop app you can access insights around network performance and receive email notifications around important device alerts

Poly+ devices can be entitled right in the Poly Lens portal. After purchasing a Poly+ supported device, you can entitle the device by first logging into your existing Poly Lens account or sign up for a new account. Click the Account menu icon (upper-right corner) > Manage Accounts > Poly+, enter your Activation Key(s), and click Activate when complete. Once all the keys have been activated, assign licenses to devices in your inventory. After the licenses are assigned, all the great Poly+ features in Poly Lens will be enabled and the Poly+ services will be qualified.

Poly+ is currently available for Poly Studio P5, Poly Studio P15, Poly Studio P21, Blackwire 3210, Blackwire 3325, Poly Sync 20, and Voyager 4220 UC.
Note: For further instructions please refer to Poly Lens Help.

A brand-new way to view devices from the Lens portal has been completely redesigned from the ground up to make device management even easier. The new inventory table is completely customizable and allows you to hide, unhide, and move each column based on your unique preferences. Each column is searchable and sortable for ease of management. Use the pencil icon on the right side of the table to start customizing the table today.

New Inventory Table image

Introducing Poly Lens Desktop, a major new addition to the Poly Lens family and a brand-new way to manage USB devices. For IT, the Poly Lens Desktop app offers a window into management and insights for devices that are USB connected. For the end-user, the app allows users to set up and tailor their personal USB device settings to their preferences to fit their unique work style. Additionally, through the app, users can keep their device software current, explore best practices around setting up their workstation, and quickly access help guides when needed. In addition to being a great tool for managing personal USB devices, we’ve also included smart features that will work to improve a user’s entire workday. Personal wellness tips and reminders encourage them to stay active throughout a busy day and optional workspace nature sounds help them find their focus by drowning out the chaos of home.

Poly Lens Desktop Home Page

To manage USB devices, start by first distributing the Poly Lens Desktop app by going to the Account Menu > Select the Poly Lens account you want to add USB devices > Lens Desktop > Send Email Invites. Enter the email addresses of device users you wish to invite to download the Poly Lens Desktop app, so their devices can be managed by the Poly Lens portal. An email invite to download Poly Lens Desktop with a unique URL will be sent to the designated list. Once installed on the host computer, the device users can sign up for their Poly Lens Desktop accounts via SSO or with their corporate email account, and upon account authentication, they and their attached Poly devices will be associated with the appropriate Poly Lens portal account. Once the user is onboarded, you will be able to track inventory and help troubleshoot issues users may have. 

Note: Other onboarding options for Poly Lens Desktop are coming soon. For a full list of devices supported by the Poly Lens Desktop app visit Supported Devices.

Now you can preview your unsaved changes when adjusting a device's settings and policies before they are applied. When changing device settings and policies, a new Unsaved Changes option will appear. This new feature allows you to quickly preview, apply, modify, or discard any new configurations before they are applied.

Unsaved Changes options displayed

Poly EagleEye Cube provisioning is now supported in Poly Lens. Just like support for Poly Studio USB, when onboarded using provisioning, you can now remotely monitor, change settings, configure policies, and deploy software updates for your EagleEye Cube device all from the Poly Lens portal. To get started, follow the same steps you would when provisioning a Studio USB. Enable provisioning in the Poly Lens portal by visiting your account settings in the top-right menu under the profile avatar -> Manage Accounts -> select the account you wish to onboard devices to -> Device Provisioning. Once provisioning is enabled, use the Polycom Companion app to enter the provisioning credentials from the Poly Lens portal. Once configured, your EagleEye Cube device will be onboarded to your Poly Lens account. Then you can use the Poly Lens portal to manage your device inventory and tailor your device settings and software updates to your organization’s needs.

As Poly Lens evolves, we continue to add improvements to fine tune the experience. A few of the most recent examples include:

  • Provider data has been added to the Device Inventory and Details pages to show the mode the device is in. Poly, Zoom Rooms, GoToRoom, 8x8 Meetings Rooms, RingCentral Rooms, and StarLeaf can be displayed as providers and are supported on the G7500 and Studio X Series devices.
  • To assist with troubleshooting, the Device Details page now shows when a device is in an active call.
  • Device Inventory now has infinite scroll to show the entire inventory in a seamless flow.
  • Device Inventory search has been enhanced to find all the devices related to a search result.

Poly Lens Device Inventory page

Now Studio USB is supported in Poly Lens. This new support enables seamless management of inventory and device configurations right alongside our newest voice and video endpoints. You can remotely monitor, change settings, configure policies, and deploy software updates to your Studio USB devices, all from the Poly Lens portal.

To get started, enable provisioning in the Poly Lens portal by visiting your account settings in the Admin menu (under your profile avatar) > Manage Accounts > select the account you wish to onboard devices to > Device Provisioning.

Account - Device Provisioning page

Once provisioning is enabled, you can start to onboard your Studio USB devices. To onboard a Studio USB, use the Poly Companion app to connect the devices to a wireless network, then enter the provisioning credentials created from your Poly Lens portal in the provisioning section of the Companion app. Once configured, your Studio USB devices will be onboarded to your Poly Lens account where you can now manage your device inventory and tailor your device settings and software updates to your organization’s needs.

Studio USB Device Details page