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Poly Lens Desktop Release Notes

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Article ID: 000027192

What's New​

  • New Device Support – Video: Poly Studio V12/V52/V72, HP webcams 430/435, 620/625, and 960/965.
  • New Device Support – Audio: Poly Voyager Free 20, Voyager Legend 30/50, and Voyager Office Base.
  • Bluetooth® Direct for Device Management: Bluetooth direct support for Poly Voyager Legend 50/30, Voyager Free 20, Voyager Free 60 Series, Voyager Surround 80/85, Voyager Focus 2, and Voyager 4300 Series, allows users to customize settings and update their devices when connected natively via Bluetooth, without a USB adapter.
  • Policy Management: Added support for Immediate Update policy deployment on Poly Lens Cloud that automatically downloads and installs device firmware updates and Poly Lens Desktop updates for end-user without requiring manual intervention.
  • Remote Log Accessibility for IT Admins: Added support for the IT admin to download and retrieve Poly Lens Desktop App logs to help with troubleshooting.
  • Language Localization: Added language localization support for Português (Portuguese), русский (Russian) and Español (Spanish).
  • Rename Device: Added support for Rename feature for Poly Voyager Free 60 series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.
  • New Settings Support: Added support for Close conversation limiting and ANC/transparency mode for Poly Voyager Free 60 Series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.

What's New​

  • Bluetooth® Direct for device management and Zoom Call Control: Support for Poly Voyager Focus 2 and Poly Voyager 4300 Series, allows users to customize settings, update their devices and manage Zoom Call Control when connected natively via Bluetooth, without a USB adapter on Windows PC/Notebook.
  • Policy Management: Added support for Immediate Update policy deployment on Poly Lens Cloud that automatically downloads and installs device firmware updates and Poly Lens Desktop updates for end-user without requiring manual intervention.
  • Remote Log Accessibility for IT Admins: Added support for the IT admin to download and retrieve Poly Lens Desktop App logs to help with troubleshooting.
  • Language Localization: Added language localization support for Português (Portuguese), русский (Russian) and Español (Spanish).
  • Rename Device: Added support for Rename feature for Poly Voyager Free 60 series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.
  • New Settings Support: Added support for Close conversation limiting and ANC/transparency mode for Poly Voyager Free 60 series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.
  • New Features Support for Poly Studio V12: Added support for enabling 802.1x LAN support, Proxy Server support, Simple Certificate Enrollment Protocol (SCEP), and Remote logging support.

Fixed Issues​

  • Fixed an issue regarding DFU enabled during an active call.
  • Fixed an issue regarding Poly Lens Desktop App not launching minimized.
  • Fixed an issue regarding Anti-Startle setting on Poly Blackwire 8225.
  • Fixed an issue regarding unable to select the Installed Certificates for the Wi-Fi Configuration for Poly Studio R30.
  • Fixed an issue regarding missing settings on Poly Lens Cloud supporting Poly Voyager Base-M CD.
  • Fixed crash issue seen after Poly Lens Desktop App upgrade.
  • Fixed an issue regarding Poly Studio P15 manual zoom.

Known Issues​

  • An issue with the LegacyHost.exe service can cause the Poly Lens Desktop app to slowdown. The service restarts when the issue is detected and requires no user action.

  • IT admin cannot set the ANC/Transparency settings via Lens Cloud policy.

  • Most of the supported video devices are not being detected by Lens Desktop on ARM-based AI PCs.

  • During the initial connection setup for Poly Studio V12, the Static connection value does not Save after the first attempt at applying the LAN configuration, but it works on the second attempt.

  • If the 802.1 and Proxy settings are configured on Poly Studio V12 through the Lens Desktop app, the changes won't be visible in the Lens Desktop app UI after saving, if the device firmware is at 1.4.6.430149 or lower. 

  • Once the software for HP 960/965 cameras is updated, the Poly Lens Desktop app must be restarted to display the updated software status.

Important

  • Please refer to the Supported Devices list. Any other devices detected on Poly Lens Desktop may have limited in-app functionality.

Fixed Issues​

  • Fixed an issue regarding the EULA prompt when the Poly Lens Desktop App is deployed using the ACCEPTEULA switch. See Accept EULA feature for more information.
  • Fixed an issue regarding the Acoustic Events report on Poly Lens cloud.
  • Fixed an issue where the Poly Lens Desktop App does not auto-launch in the background after loginless deployment.
  • Fixed an issue where the Poly Lens Desktop App starts in Guest mode upon PC reboot after the first connection post-loginless deployment.

Important

  • Poly Lens Desktop 2.0 for Mac ensures platform security for users and requires admin privileges. Please ensure you have the privileges before you proceed with the installation/upgrade.

  • Poly Lens Desktop 2.0 for Mac supports Mac M1 Series Silicon or later. Intel based CPUs are no longer supported with Lens Desktop for Mac.

What's New​

  • Onboarding: Added Loginless Onboarding for MacOS, see Onboarding - Loginless for more information.
  • Softphone Support: Added support for Avaya Workplace 3.36 and Avaya One-X Agent (2.5.16) Softphone. See Supported Softphones.
  • Policy Support: Added Software Update support for Poly Lens Desktop Mac controlled via Cloud Policy.
  • Added support for MacOS Sequoia.
  • Notifications Center: Stay informed with notifications in a brand-new way.
  • Lens Desktop App Version: The version of Poly Lens Desktop app is now available under the Poly Lens Settings About section.

IMPORTANT

  • To ensure seamless Avaya call control in Poly Lens Desktop, it is necessary to uninstall any existing version of Plantronics Hub.

What’s New​

  • UC Integration: Added support for Avaya Workplace (version 3.36) and Avaya One-X Agent (version 2.5.16) Softphones (Windows only)
  • New Device Support - Video: Poly Studio V52, Poly Studio V72, and Poly Studio V12
  • New Device Support - Audio: Poly Voyager Legend 50, Poly Voyager Legend 30, Poly Voyager Free 20 with Bluetooth® direct and HP differentiated pairing support, and Poly Voyager Office Base.

Fixed Issues​

  • Fixed an issue regarding Cisco Jabber crashing after installing Poly Lens Desktop 2.0 (Windows)
  • Fixed an issue regarding Poly Savi 8410 Language update
  • Fixed an issue regarding disabling the “Manage All” parent setting not automatically disabling its child settings
  • Fixed an issue regarding Bluetooth radio being turned Off/On during the installation/upgrade of Poly Lens Desktop App on non-HP PCs
  • Fixed an issue where installation of Poly Lens Desktop 2.0 blocked the Bluetooth functionality on ARM based PC systems
  • Policy enhancements for Device Software update and Poly Lens Desktop Version
  • Fixed an issue regarding Poly Studio R30 certificate installation
  • Fixed an issue regarding Settings Policy for Poly Voyager Office Base

Known Issues​

  • Poly Voyager Free 60 and Voyager Surround 80 when connected to the system via native Bluetooth, incorrectly display settings under the ‘Wireless’ category
  • Performing Factory reset on Poly Voyager Free 60 and Voyager Surround 85 does not revert the following settings to their default value - Mute Reminder mode, Wearing Sensor value, Auto-Answer value, Auto Pause Music value
  • User is unable to Hold or End Microsoft Teams call when using Poly Savi 7320, Poly Blackwire 5210 or Blackwire 8225
  • Poly Studio P15 may incorrectly display "People framing" option for the Tracking mode setting
  • Device Software update button may remain enabled during an active Teams call
  • Incorrect success message displayed when installing certificate with invalid private key

Fixed Issues​

  • Resolved an issue for single user and per machine install scenarios where duplicate Poly Lens Desktop app entries were created in the Poly Lens Cloud portal after upgrading the app to version 2.0.
  • Resolved an issue with the missing update prompt on Poly Lens Desktop app.
  • Resolved an issue with updating the Poly Lens Desktop app after postponing the update 3 times.

Known Issues​

  • Device update over Native Bluetooth is supported for Device Software version 5039 and above.

  • AMD and Intel audio drivers on PCs/Notebooks must be updated to the latest supported full mute sync in Zoom with Bluetooth Direct. For more information, please refer to this Knowledge Article.

  • Camera Favorites will not be migrated to Lens Desktop 2.0.

  • Disabling the Manage All parent setting may not automatically disable its child settings.

  • Poly Voyager Free 60 and Voyager Surround 80 when connected to the system via native Bluetooth, incorrectly display settings under the Wireless category.

  • Performing Factory reset on Poly Voyager Free 60 and Voyager Surround 85 does not revert the following settings to their default value - Mute Reminder mode, Wearing Sensor value, Auto-Answer value, Auto Pause Music value.

  • User is unable to Hold or End Microsoft Teams call when using Poly Savi 7320, Blackwire 5210 or Blackwire 8225.

  • Language update fails when using Poly Savi 8410.

  • Poly Studio P15 may incorrectly display People framing option for the Tracking mode setting.

IMPORTANT​

  • Poly Lens Desktop 2.0 ensures platform security for users and requires admin privileges for installation. Please ensure you have the privileges before you proceed with the installation/upgrade.
  • The PC’s Bluetooth will be toggled OFF and ON during the install/upgrade/uninstall process.

What’s New​

  • Bluetooth® direct for device management: Support for Poly Voyager Free 60 Series, Voyager Surround 80 and Voyager Surround 85, will allow users to customize settings and update their devices when connected natively via Bluetooth, without a USB adapter on Windows PC/Notebook.

  • Bluetooth® direct with Zoom: Call control actions like answer, hangup, mute/un-mute can now be performed on a Zoom call with natively connected select headsets.

  • HP Differentiated Pairing: Pair your Bluetooth device natively to your HP PCs/Notebooks with a One-click connect.

  • Notifications Center: Stay informed with notifications in a brand-new way.

  • Lens Desktop App version: The version of Poly Lens Desktop app is now available under the Poly Lens Settings About section.

Fixed Issues​

  • Improved performance and workflow for Device updates.
  • Resolved an issue where end users were incorrectly notified to update the Poly Lens Desktop App to the latest version, despite the Use Latest available version being toggled OFF in the Poly Lens Cloud Policy.

Known Issues​

  • Device update over Native Bluetooth is supported for Device Software version 5039 and above.

  • Support for Poly Studio P21 is deprecated starting with Poly Lens Desktop 2.0.

  • Camera Favorites will not be migrated to Poly Lens Desktop 2.0.

  • AMD and Intel audio drivers on PCs/Notebooks must be updated to the latest supported full mute sync in Zoom with Bluetooth Direct. For more information, please refer to this Knowledge Article.

  • Disabling the Manage All parent setting may not automatically disable its child settings.

  • Poly Voyager Free 60 and Voyager Surround 80, when connected to the PC via native Bluetooth, incorrectly display settings under the Wireless category.

  • Performing Factory reset on Poly Voyager Free 60 and Voyager Surround 85, does not revert the following settings to their default value - Mute Reminder mode, Wearing Sensor value, Auto-Answer value, and Auto Pause Music value.

  • Language update fails when using Poly Savi 8410.

  • Poly Studio P15 may incorrectly display People framing option for the Tracking mode setting.

  • Poly Lens Desktop update with 3 times delay Cloud policy may not be triggered until user clicks Ask me later the 4th time after app restart.

IMPORTANT​

  • For Cisco Jabber to work seamlessly, any pre-existing version of Plantronics Hub must be uninstalled.
  • Cisco Jabber must be stopped before initiating the installation/upgrade to Poly Lens Desktop 1.5.1.
    Restart Cisco Jabber once the installation/upgrade is complete.

What’s New​

Poly Lens Desktop 1.5.1 includes the following.

  • Bug fixes

Fixed Issues​

  • Fixed an issue for multiple users on a PC, the previous version of Poly Lens Desktop did not retain the app ID, leading to duplicate Poly Lens Desktop App IDs in Poly Lens Cloud.
  • Fixed an issue when a PC was put to sleep and then awakened, the connection between Webex/Jabber and Poly Lens Desktop failed to re-establish.

Known Issues​

  • When using the Cisco Webex softphone, toggling between an active call and a call on hold using a long press of the mute or call control button does not work; the active call remains active.

IMPORTANT​

  • Cisco Webex and Jabber Softphone support is available on Poly Lens Desktop 1.5 Windows only.
  • For Cisco Jabber to work seamlessly, any pre-existing version of Plantronics Hub must be uninstalled.
  • Cisco Jabber must be stopped before initiating install/upgrade to Poly Lens Desktop 1.5. Restart Cisco Jabber once the installation/upgrade of Poly Lens Desktop 1.5 is complete.
  • Poly Lens Desktop 1.5 ensures platform security for users and requires Admin privileges to install. Please ensure you have the privileges before you proceed with the installation/upgrade.
  • As an IT admin if you are using Microsoft Endpoint Management or SCCM to deploy and manage the version of Poly Lens Desktop application across your organization, we recommend updating your policy in the corresponding application to update and install Poly Lens Desktop 1.5. This will eliminate the need of admin permissions. Concurrently, if you are using Poly Lens Cloud, we recommend setting the Poly Lens Desktop Software policy to advertise the version 1.5 to the end users.

What’s New​

Poly Lens Desktop 1.5 includes the following new feature; there are no updates or fixes with this release.

  • UC Integration: Added support for Cisco Webex and Jabber Softphones (Windows only).

Known Issues​

  • When using the Cisco Webex softphone, toggling between an active call and a call on hold using a long press of the mute or call control button does not work; the active call remains active.

What’s New

  • New Device Support: Added support for Poly Voyager Free 20 Charge Case
  • Accessibility: Added Windows narrator support
  • Zoom SDK: Updated Zoom Call Control SDK for Windows and MacOS
  • Poly Lens Mobile App: Added download link/QR code for Poly Lens Mobile app
  • Language Localization: Added support to launch Poly Lens Desktop in the default language as Windows OS upon reboot (defaults to English if the OS language is not supported)
  • Device updates: Added recommendation message to check for Charge Case update after earbuds' update is complete for Poly Voyager Free Series

Fixed Issues

  • Fixed an issue with Launch Application Minimized and Launch Poly Lens on Startup on MacOS Sonoma
  • Fixed an issue with Loginless mode - software update policy (max 3 times)
  • Fixed an issue with Software update notification counter is reset upon Log out on Poly Lens Desktop
  • Fixed Call Control and Mute Sync issues with Zoom
  • Fixed Call Control and Mute Sync issue after call declined with Poly Voyager Surround 80/85 and Poly Voyager 4310/4320
  • Fixed an issue with camera preview in the Poly Lens Desktop app after system resume
  • Fixed an issue with failure to open Poly Lens Desktop from the System tray by double-click
  • Fixed an issue with connect/disconnect of the devices resets the DFU notification counter
  • Fixed an issue with duplicate devices on Poly Lens Cloud after restart
  • Fixed an issue with Headset to PC radio link setting on Poly Savi devices
  • Fixed an issue with Poly Savi 8200 updates
  • Fixed an issue with Poly Studio P5 webcam preview on MacOS
  • Other bug fixes

Known Issues

  • Zoom Call Control
    • Call or Hold state can remain after ending all calls in multi-call scenario
    • Mute MKP is required to answer an incoming call when Call or Hold states remain in Idle
    • SKP to answer may reject an incoming call instead