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Poly Lens Desktop

Poly Lens Desktop is an application that enables you to configure and manage your Poly audio and video devices. This app allows you to connect Poly USB devices to the Poly Lens cloud for management and device Insights.

Functions​

  • Keep your device up to date with the latest software, including Policies
  • Personalize your device settings to meet your work style
  • Access helpful support
  • Connects to the Poly Lens cloud
  • Supported on Windows and Mac

Where to Download the Poly Lens Desktop App​

Process to Connect to Poly Lens Cloud​

Poly Lens cloud will send an invite to the user's email or an Admin will configure all in the network to automatically Log into the Poly Lens Desktop and Poly Lens cloud (Loginless). For information, see the following:

IT Admin​

An IT Admin is required to elevate the privileges for end users to Admin, to install/update to version 1.5 and beyond. See Migration from Poly Lens Desktop 1.x to 2.x Details for more information.

Supported Softphones​

Poly Lens Desktop supports a range of softphones depending on your operating system and the Poly Lens Desktop software version installed.

SoftphonePoly Lens Desktop 2.1
with Windows		Poly Lens Desktop 2.0
with macOS
Microsoft TeamsYesYes
ZoomYesYes
Cisco WebexYesNo
Cisco Jabber
Versions 12.9 and 14.3 only		YesNo
Avaya Workplace
Versions 3.36 only		YesYes
Avaya One-X Agent
Versions 2.5.16 only		YesYes

Note: See the Poly Lens Desktop for Windows and Mac Online Help for additional information on supported softphones and system requirements.

Devices Supported​

USB Video Devices​

  • Poly EagleEye Cube USB Camera
  • Poly Studio E70
  • Poly Studio P5, Studio P15, Studio P21
  • Poly Studio R30
  • Poly Studio USB Video Bar
  • Poly Studio V12 (Windows Only)
  • Poly Studio V52 (Windows Only)
  • Poly Studio V72 (Windows Only)
  • HP Webcams 430/435, 620/625, 960/965 (Windows Only)

Note: Support for Poly Studio P21 is deprecated in Poly Lens Desktop 2.0 and later.

Headsets​

The following Poly headsets are fully tested and approved for use with Cisco Webex, and Cisco Jabber:

  • Poly Blackwire 3220
  • Poly Blackwire 3320
  • Poly Savi 7420
  • Poly Savi 8420
  • Poly Voyager 4320 UC
  • Poly Voyager 4320 Office

The following Poly headsets are considered to be compatible for use with Cisco Webex, and Cisco Jabber. Untested and unapproved headsets may suffer issues with Call Control.

  • Poly Blackwire 3200 Series (currently not supported with Poly+)
  • Poly Blackwire 3300 Series
  • Poly Blackwire 5200 Series
  • Poly Blackwire 7225 Series
  • Poly Blackwire 8225 Series
  • Poly DA70, DA75, DA80, DA85, DA90
  • Poly EncorePro 300 USB Series
  • Poly EncorePro 515 USB (HW515/EP515)
  • Poly EncorePro 525 USB (HW525/EP525)
  • Poly EncorePro 535 USB
  • Poly EncorePro 545 USB (HW545/EP545)
  • Poly EncorePro 715 USB (HW715)
  • Poly EncorePro 725 USB
  • Poly MDA400
  • Poly MDA524 QD
  • Poly MDA526 QD
  • Poly Savi 700 Series
  • Poly Savi 700-M Series
  • Poly Savi 7200 Series
  • Poly Savi 7300 Office Series
  • Poly Savi 7400 Series
  • Poly Savi 8200 Series
  • Poly Savi 8200 UC Series
  • Poly Savi 8400 Office Series
  • Poly Savi 8400 Series
  • Poly Savi 8400 UC Series
  • Poly Savi Office Base CD
  • Poly Savi Office Base CDEM
  • Poly Voyager 4200 UC Series
  • Poly Voyager 4300 UC Series
  • Poly Voyager 5200 UC Series
  • Poly Voyager 6200 UC Series
  • Poly Voyager 6400 UC Series
  • Poly Voyager 8200 UC Series
  • Poly Voyager Focus 2 UC Series
  • Poly Voyager Focus UC
  • Poly Voyager Free 20 (Windows Only)
  • Poly Voyager Free 20 Charge Case
  • Poly Voyager Free 60 Series
  • Poly Voyager Legend 30 (Windows Only)
  • Poly Voyager Legend 50 (Windows Only)
  • Poly Voyager Office Base (Windows Only)
  • Poly Voyager Surround 80 UC
  • Poly Voyager Surround 85 UC
  • Dell Premier Wireless ANC Headset
  • Dell Pro Stereo Headset WH3022
  • Dell Pro Wireless Headset WL5022

Devices that Support Pairing with Bluetooth Direct​

Bluetooth direct enables you to pair your supported Poly device quickly without the need for a USB adapter on HP laptops only.

Poly Lens Desktop 2.0 supports the use of Bluetooth direct to pair the following devices on HP laptops:

Bluetooth Devices​

  • Poly Voyager Free 20, Voyager Free 60
  • Poly Voyager Legend 30, Voyager Legend 50
  • Poly Voyager Surround 80, Voyager Surround 85

IMPORTANT: All Windows 10 and Windows 11 HP laptops support Bluetooth direct but some HP laptops may not have full mute sync support without updated Bluetooth audio drivers.

Supported Languages​

Poly Lens Desktop user interface is available in the following languages:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • Danish
  • Dutch
  • English
  • English (UK)
  • Finnish
  • French
  • German
  • Italian
  • Japanese
  • Polish

Migration from Poly Lens Desktop 1.x to 2.x Details​

Installation of Poly Lens Desktop 2.0 (Windows)​

When Poly Lens Desktop 2.0 installs, a new service will be installed called Lens Control Service which requires User Admin Rights. See below details on the folder paths where files are stored:

  • Installation Files
    • C:\Windows\Program Files\Poly
  • Configuration Files & Logs
    • %appdata%\Poly
  • %localappdata%\Poly
    • C:\ProgramData\Poly

Lens Desktop 1.x was previously installed at: %localappdata%\oz-client

Windows Registry Keys​

Registry keys are not located in:

  • HKLM\SOFTWARE\Poly\
  • HKLM \SOFTWARE\HP Inc.\

Shortcuts​

Poly Lens continues to use the same Application User Model ID: com.poly.lens.client.app

Loginless Update with 2.x​

Loginless deployment command should now look similar as before, just without ALLUSERS property:

  • msiexec.exe /i PolyLens.msi TENANTTOKEN=<your_token>

Installation of Poly Lens Desktop 2.0 (Mac)​

  • Requires administrative privileges
  • Installation Prompts:
    • Poly Lens Desktop would like to use Bluetooth. This app needs access to Bluetooth
    • Background Items Added: Software from Polycom added items that can run in the background. You can manage these in Login Items & Extensions.
      • The two items are legacyhost, LensService
    • Login Item Added: Poly Lens Desktop will open automatically when you log in. You can manage this in Login Items & Extensions.
  • Other Prompts:
    • Desktop Notifications: Mac prompts the user to allow or disallow Desktop Notifications from an app when the app generates its first notification. This may at happen at a later time than when installation occurs. You must choose allow for Desktop Notifications to work.
      • Poly Lens Desktop Notifications: Notifications may include alerts, sounds, and icon badges.
    • Keystroke Receiving: PolyLauncher.app would like to receive keystrokes from any application. Grant access to this application in Privacy & Security settings, located in System Settings.
      • This alert sounds like we're going to monitor the keyboard, however it's because our USB headsets are classified as USB HID devices, similar to USB keyboards. We need this access to manage our headsets.
  • Installation Files: /Application/Lens Desktop.app
  • Configuration Files & Logs: $HOME/ApplicationSupport/Poly, $HOME/ApplicationSupport/Plantronics
  • Loginless and nIstallation Properties: On Mac, these are documented in the README.html file located on the installation disk image.

Installation Properties​

Poly defined property switches are still the same and have the same behavior:

  • TENANTTOKEN
  • ACCEPTEULA
  • NODATA
  • NOUSERINFO

Any property previously set, should be retained when upgrading from 1.x to 2.x, and further.

Poly Lens Cloud Policy Details​

For all Poly Lens cloud policies that IT admins can save and enforce, all Poly Lens Desktops associated with a Poly Lens Cloud Account will check in on a 4 hour polling cycle interval. This includes device settings, device software, and Poly Lens Desktop policies at all group levels.