📄️ Troubleshooting Overview
Poly Lens provides the following tools for troubleshooting issues with the portal.
📄️ Device Information
Poly Lens provides detailed device information that may assist in troubleshooting issues with Poly Lens devices.
To assist you in troubleshooting an issue with Poly Lens, a Diagnostics feature has been provided.
📄️ Onboard Troubleshooting
The following items are Onboarding (adding a device) troubleshooting tips.
📄️ Packet Capture
To assist you in troubleshooting network data, the Packet Capture feature is available on the following voice devices. This feature allows you to collect data sent and received over the network by the device. Note: Devices must be online (green circle icon), and provisioned (green provisioning icon) to use the Packet Capture feature.
📄️ Policy Troubleshooting
A Possible Solution to a Policy Setting not Applying Correctly
📄️ Screen Capture
You can perform a remote screen capture of a current device screen with Poly Lens. Note: The device must be online to enable the Request Screen Capture button.
📄️ Error Messages
The following are error messages that you may receive with Poly Lens.