📄️ Troubleshooting Overview
Poly Lens provides the following tools for troubleshooting issues with Poly Lens cloud.
📄️ Auto-Sync Troubleshooting
Poly Lens provides detailed device information that may assist in troubleshooting issues with the Poly Lens Auto-Sync feature.
📄️ Device Information
Poly Lens provides detailed device information that may assist in troubleshooting issues with Poly Lens devices.
📄️ Diagnostics
To assist you in troubleshooting an issue with Poly Lens, a Diagnostics feature has been provided.
📄️ Office 365 Calendar Troubleshooting
Known Error States
📄️ Onboard Troubleshooting
The following items are Onboarding (adding a device) troubleshooting tips.
📄️ Packet Capture
To assist you in troubleshooting network data, the Packet Capture feature is available on the following voice devices. This feature allows you to collect data sent and received over the network by the device. Note: Devices must be online (green circle icon), and provisioned (green provisioning icon) to use the Packet Capture feature.
📄️ Policy Troubleshooting
A Possible Solution to a Policy Setting not Applying Correctly
📄️ Prevent Antivirus and DLP Tools from Impacting Poly Lens Desktop Performance
It is crucial to ensure that Poly Lens Desktop operates seamlessly to maximize productivity and device functionality.
📄️ Provisioning Information
This tool provides provisioning information that the device would receive during provisioning.
📄️ Room Troubleshooting
To assist you in troubleshooting setting up a Poly Lens Room.
📄️ Screen Capture
You can perform a remote screen capture of a current device screen with Poly Lens. Note: The device must be online to enable the Request Screen Capture button.
📄️ Error Messages
The following are error messages that you may receive with Poly Lens.