Poly Lens Desktop Release Notes

What’s New

• To ensure the best experience, a new alert has been added for devices that appear in the app, but are not fully supported

Fixed Issues

• Lens Desktop will now exit correctly if an installer is launched while the app is running (on Windows)
• After login or log out, the workflow should now return back to the Home screen
• Adjusted call announcements settings descriptions for Voyager 4210/4210
• Updated descriptions around mute reminder settings to make them more clear
• Fixed an issue with a power cycle message on factory reset for USB Cameras
• Small UI enhancements to device settings pages
• Improvements on product images and support links throughout the app
• Improvements in-app message when updating device software including situations when the device has a low battery, is in a call, or requires a USB cable to complete the update process
• Improved security and performance

What’s New

• Added new battery state for headsets and speakerphones

Fixed Issues

• Fixed an issue that caused a message to occur twice when updating the language of a device
• Various bug fixes and improvements to expand support within Poly Lens

What’s New

• Customize up to four unique camera configurations and save them as favorites
• Added support for secondary device info on the support pages
• Added battery level status on the device overview page
• Added support for Anti-flicker configurations for cameras
• Added support for Poly+ network insights for Poly Lens portal
• Support for Studio P5, Sync 20 series, Blackwire 3210, Blackwire 3325, Voyager 4220 UC
• Support for Microsoft Teams on Windows and Mac
• Support for Zoom on Windows and Mac

Fixed Issues

• Fixed issues related to icon sizing and shadowing
• Added loading indicator while restoring defaults
• Unified the software update modals for consistency
• Increased speed of camera controls
• Fixed issues related to not showing a disconnected device as historically connected
• Addressed rocket animation issue
• Fixed issue around showing email as a name on initial signup
• Addressed issue with Sync family product images
• Fixed issue with name and description of setting Extended Range Mode setting
• Fixed an issue that prevented BT600 USB adapter from updating from a custom software update
• Numerous minor fixes

Known Issue

• For Studio P5, the camera may not respond to settings changes or software updates. In this case, power cycling the camera should correct this behavior.

Welcome to Poly Lens Desktop, a single app for customizing and maintaining your personal Poly devices offering built-in personal wellness and device support at your fingertips.

What’s New

• Single sign-on support with Microsoft and Google
• Helpful tips and feature overviews for first-time users
• Customizable hydration and vision break reminders
• Integrated self-help guides that include best practices around headset, camera, and desk ergonomics
• Personal soundscapes that include sounds of waterfalls, streams, and forests
• Inventory of currently connected and previously connected devices
• Visible mute status and device controls in the system tray
• Built-in notifications for the latest available device and Lens Desktop software updates
• When needed, support to update device software from a locally available device software file
• In-app customization of device settings including audio EQ, Poly Acoustic Fence, Poly NoiseBlockAI, and the ability to restore device to factory settings
• In-app camera preview with support for pan controls, zoom controls, snapshot, and grid overlay
• In-app configurations of camera controls including brightness, contrast, backlight compensation, zoom, and more
• In-app links to supporting device documentation including quick start guides and user guides with quick access to Poly support sites
• Device diagnostics info including the product ID, software version, serial number, and device logs
• Support for Poly Studio P15

Requirements

• Poly Lens Desktop requires either Windows 10 (32 bit or 64 bit) and up or Mac OS X 10.14.6 and up

Known Issues

• For best performance, especially related to call control, Poly recommends having only Poly Lens Desktop active and closing Plantronics Hub and/or Polycom Companion App so that they are not running in the background.
• On Windows-based PCs, when using virtual camera apps, such as OBS Studio or Nvidia Broadcast, access to camera controls in the Lens Desktop app will be unavailable.