Device Users - User Information
The Overview section of the Device Users feature provides all the user information and their associated Personal Devices through Poly Lens Desktop/Mobile at a glance. Allowing you to successfully manage the devices associated with a Poly Lens App (Poly Lens Desktop or Poly Lens Mobile).
To navigate to this page, go to Manage > Device Users > Users. Select a Device User from the list.
User Information
| Field | Description |
|---|---|
| Status | Displays the status of Poly Lens Desktop, Mobile, or Web App, and the connected device status. |
| Desktop | Displays the Poly Lens Desktop Device information Desktop type (macOS, Windows, or Web) and version, when last detected, along with the Desktop or Browser version depending on the Desktop type. |
| Mobile | Displays the of Poly Lens Mobile Device information, Mobile type (Android or iOS) and version, when last detected, along with the Lens Mobile OS. |
Associated Devices
All the devices listed under Associated Devices will now be listed on the Device Inventory page. Note: You can filter devices that are associated through Poly Lens Desktop or Poly Lens Mobile with the Device Model filter.
| Field | Description |
|---|---|
| Status |  Indicates that the device is Online.  Indicates that the device is Offline. |
| App Version | Displays the current version of the App associated with this device. |
| Client | Displays the client that the devices are connected through. Desktop: User is connected through the Poly Lens Desktop App. Mobile: User is connected through the Poly Lens Mobile App. Web: User is connected through the Poly Lens Web App. |
| Device Name | Model name of the Device. Note: This name is a link to the Device Inventory > Details page for this device. |
| Last Detected | The last date that Poly Lens connected with the Device. |
| Site | The Site location of the device. |
| Software Version | Displays if the device software version is up to date. |
Manage a Device
Poly Personal Devices (USB/BT) can be managed in 2 ways:
- The Device User can manage these devices directly through the App (Poly Lens Desktop or Poly Lens Mobile).
- A Poly Lens admin can manage these devices through Poly Lens.
Note: This method will override the settings through the App.
To Manage Personal Device Through Poly Lens
Before you can manage personal devices through Poly Lens, the following is required:
- Devices must be connected to the app (Poly Lens Desktop or Poly Lens Mobile).
- Devices must be displayed on the Poly Lens Inventory page. Note: In the Device Model field, Lens Desktop or Lens Mobile is listed.