Device Users - User Information
The Overview section of the Device Users feature provides all the user information and their associated Personal Devices through Poly Lens Desktop/Mobile at a glance. Allowing you to successfully manage the devices associated with a Poly Lens App (Poly Lens Desktop or Poly Lens Mobile).
To navigate to this page, go to Manage > Device Users > Users. Select a Device User from the list.
|Status||Displays the staus of Poly Lens Desktop, Mobile, or Web App, and the connected device status.|
|Desktop||Displays the Poly Lens Desktop Device information Desktop type (macOS, Windows, or Web) and version, when last detected, along with the Desktop or Browser version depending on the Desktop type.|
|Mobile||Displays the of Poly Lens Mobile Device information, Mobile type (Android or iOS) and version, when last detected, along with the Lens Mobile OS.|
All the devices listed under Associated Devices will now be listed on the Device Inventory page. Note: You can filter devices that are associated through Poly Lens Desktop or Poly Lens Mobile with the Device Model filter.
|Status|| Indicates that the device is Online. |
Indicates that the device is Offline.
|App Version||Displays the current version of the App associated with this device.|
|Client||Displays the client that the devices are connected through. |
Desktop: User is connected through the Poly Lens Desktop App.
Mobile: User is connected through the Poly Lens Mobile App.
Web: User is connected through the Poly Lens Web App.
|Device Name||Model name of the Device. Note: This name is a link to the Device Inventory > Details page for this device.|
|Last Detected||The last date that Poly Lens connected with the Device.|
|Site||The Site location of the device.|
|Software Version||Displays if the device software version is up to date.|
Manage a Device
Poly Personal Devices (USB/BT) can be managed in 2 ways:
- The Device User can manage these devices directly through the App (Poly Lens Desktop or Poly Lens Mobile).
- A Poly Lens admin can manage these devices through Poly Lens.
Note: This method will override the settings through the App.
To Manage Personal Device Through Poly Lens
Before you can manage personal devices through Poly Lens, the following is required:
- Devices must be connected to the app (Poly Lens Desktop or Poly Lens Mobile).
- Devices must be displayed on the Poly Lens Inventory page. Note: In the Device Model field, Lens Desktop or Lens Mobile is listed.