The following FAQ will address some basic questions regarding Poly Lens.
|Can a device be registered to Poly Lens for Insights, as well as an alternate service for Device Management?
|Yes. The device can support dual registration for Poly Insights, that is separate from a Poly service or 3rd party provided management service (e.g. Zoom or Poly RPRM).
|Can a device be registered to both Poly Lens and Poly RPRM for Device Management services at the same time?
|Yes. However, if the provisioning flag is checked in the device configuration, then only a single Device Management service can be used (RPRM or Lens).
|Can the device be registered to Zoom Device Management (ZDM), and Poly Lens for Device Management?
|Yes. A device can be registered to Poly Lens for both Insights and Device Management services, while simultaneously being registered to ZDM.
|Can I shift Device Management from one provisioning service to another?
|Yes. A Poly device can be migrated from Poly RRPM to Poly Lens and vice versa, via a reset.