Earlier this year, we expanded our infrastructure with two additional IoT Hubs to support our growing global customer base. As we continue to enhance our services and meet the evolving security requirements of our European customers, we're excited to announce the addition of dedicated European datacenter support for our Azure IoT Hub infrastructure.
The new European IoT Hub fully qualified domain name (FQDN) is:
eu-lens-iot-prod-iothub-germanywestcentral.azure-devices.net
Why We're Adding European Datacenter Support
We are now expanding to include European datacenter capabilities specifically to serve our security-conscious European customers who require data to remain within European jurisdiction, and European devices will be automatically routed to this regional hub for maximum security assurance and compliance. The addition of dedicated European IoT Hub support is designed to:
- Address data sovereignty concerns for security-conscious European organizations
- Enhance data residency compliance with European regulations
- Reduce latency through geographically closer infrastructure within European borders
- Provide enhanced data residency assurance for sensitive organizational data
- Support continued reliability at enterprise scale within Europe
Action Required: Update Security Configurations
As we approach the release of our new European Datacenter, you must update your network security settings to include the new European IoT Hub endpoint for seamless onboarding on Day 1 of our release. Devices that cannot reach this new hub will not be able to onboard and/or lose connectivity with Poly Lens network devices and Poly Lens Apps.
Important: These updates are only required for customers wanting to use the new Lens European datacenter when it becomes available. No action is required for customers that do not want to use the new Lens European datacenter.
| Destination | Type | Port | Purpose | Protocol |
|---|---|---|---|---|
| eu‑lens‑iot‑prod‑iothub‑germanywestcentral.azure‑devices.net (New! for European based customers wanting to use the European Datacenter) | TCP TCP TCP | 443 8883 443 | Poly Lens Network Devices Active Management Poly Lens Network Devices Active Management Note: Specifically for HP Thunderbolt 4 100W G6 Dock HP Thunderbolt 4 Ultra 180W G6 HP Thunderbolt 4 Ultra 280W G6 Poly Lens Apps Policy & Cloud Settings, Device Status, Usage Telemetry | AMQP / MQTT over HTTPS MQTT over TLS AMQP-WS |
Please Note
- No changes to existing Ports/Protocols (Type – TCP / Port – 443 and 8883)
- All existing IoT Hub endpoints remain active and operational
- The new European endpoint uses the same protocol configuration
- European devices will be automatically distributed to the regional hub
Immediate Actions Required
- Update firewall rules to whitelist the new European IoT Hub FQDN
- Configure proxy servers to allow traffic to the new endpoint
- Test connectivity from your network to verify accessibility
- Update monitoring systems to include the new endpoint
We appreciate your cooperation in ensuring a seamless transition. For detailed network configuration requirements, visit Ports and Protocols for more information.