What's New

The Poly Lens Device Actions page has been updated with a new and improved design that speeds response time to offline systems, delivers better visibility into device upgrades, and ensures site assignments are optimized.

One of the key changes to the Device Actions page is the new layout. Instead of a single feed of information, the page is now divided into multiple columns and cards for each action, including Offline Devices, Updates Available, and Unassigned Sites. The same filter options are available, but the filter capability is now at the top of the Device Actions page. This allows for a clear snapshot of suggested actions, with simple user interaction.

For each Action card, you'll see the number of device models that need attention. If more than one device model needs attention, you can click on the Action card to see a full list of devices. If you need to filter Device Actions by Site or Device Model, you can do so via the dropdown menus at the top of the page. Included with Poly+ and Poly+ Enterprise, you can trigger automated notifications via email, Microsoft Teams or ServiceNow by clicking the Set Custom Notifications button in the top right corner of the page.

To access the updated Device Actions page, simply click on the Actions card on the Poly Lens homepage or select Actions in the Manage menu (Manage > Actions). For more details visit Poly Lens Help.

Access at-a-glance views on call usage, device performance, room utilization, and more. The Dashboard displays data across your entire inventory, enabling you to visualize key digestible metrics in a single screen. New features include:

• Call Usage: Compare utilization between call providers for visibility into adoption trends
• Rooms Summary: Detect room devices with the most intermittent connectivity issues to better manage inventory health
• Workplace Trends: Monitor average meeting sizes by day of the week for insight into space optimization and productivity

Take a look at the Dashboard from the Insights Menu (Insights > Dashboard), and don’t forget to leave us a note about what you would like to see next.

We have now officially opened the Lens Management and Insights API to our developer community. The guiding principle of the new Lens Management and Insights API is to provide our developer community opportunities to innovate and create in ways that continue to build new experiences, making collaboration easier for everyone by leveraging our platforms. Whether you are an independent developer, enterprise developer, solution provider, or system integrator, you have the opportunity to take advantage of the intelligent insights and management capabilities offered on the Poly Lens platform to optimize your workflows, build custom applications, or extract the data from Lens in a way that works for your organization.

Built using GraphQL, the Lens Management and Insight API supports all the features you see in the Poly Lens Portal. Visit our new API Marketplace to get support, share ideas, and see a few examples of common use cases such as reporting device inventory, controlling device state, and platform management. There you will also be able to access the built-in API playground to learn, understand, and experiment with each API. Once you are ready to start building, you can easily create API credentials right in Lens. Use these credentials to get an access token that can be used to grant access to a particular tenant.

Ready to start building a custom application using the Lens APIs? Visit our API Guide to get started. We can’t wait to see what you create.

Poly Lens Desktop now supports a Local Mode deployment in addition to Lens Cloud Mode. This is a temporary solution that serves our customers who need a basic device management end user tool while completing their company approval processes for the full featured Lens Cloud platform. This solution allows for some customization of Lens Desktop and requires deploying a JSON file along with the Lens Desktop app. This option is available for Lens Desktop 1.1.6 version or higher. All Poly Lens supported USB and Bluetooth devices are supported.

The Lens Desktop features that can be customized include:

• Changing Lens Desktop from Cloud to Local mode
• Allowing for auto acceptance to bypass the Lens End User License Agreement screen
• Supporting firmware updates based on files stored in a designated customer folder
• Allowing for either all or no Device settings to be shown in the app
• Customizable time frame for device end user firmware update app notifications

For detailed instructions on how to deploy in this mode, please reach out to your Poly Sales team.

Poly Lens is excited to announce support for Microsoft Teams SIP Gateway to Enable Lens Assisted Provisioning to support admin control over additional Poly Features. This feature enables a cloud-to-cloud integration between Poly Lens and Microsoft Teams Admin Center, allowing administrators additional control and customization of devices registering to the Microsoft Teams SIP Gateway Service. This allows IT admins to also manage software and device health status, device details and settings, custom/dynamic configuration profiles, softkey management, and paging. Lastly, the integration is seamless in retrieving the settings configured to Teams SIP Gateway which is also reflected in Lens for IT Management.

Microsoft Teams SIP Gateway was launched for customers that want to extend their investment in Polycom VVX / Trio / On-premise Skype phones. Although not immediate, Teams SIP Gateway is intended to replace Teams 3PIP Gateway. Start your migration with Poly Lens today and take advantage of onboarding devices using the built-in Lens Provisioning service and enabling the Policy feature (Device Model, Device Group, Site) to accelerate migrations with significantly less effort to deploy and manage Teams-enabled endpoints in Poly Lens.

For additional information and step-by-step instructions visit: Poly Lens Policy - Microsoft Teams.

Huge thank you for participating in the Poly Lens Mobile app beta. Your testing and feedback have been key in making the app better. As of today, the beta test is now closed.

Please watch this space for updates and links to download the Poly Lens Mobile app soon.

We are looking for people who want to take part in shaping the latest software from the Poly Lens team by test-driving pre-releases of the new Poly Lens Mobile app and letting us know what you think.

The Poly Lens Mobile app allows you to manage the Poly Bluetooth headsets and personal speakerphones to help you get the most out of your Poly devices.

The Poly Lens Mobile allows you to:

• Keep your device up to date with the latest software
• Customize your device settings to meet your work style
• Access helpful support
• Keep track of your device with the Find My Device feature
• Available for both iOS and Android

The devices supported in this beta include Poly Voyager 4200, Voyager 4300, Voyager 5200, Voyager 6200, Voyager 8200, Voyager Focus, Voyager Focus 2, Poly Sync 20, and Sync 40.

To get started, you must be a member of the Poly Beta Test Community to be a tester and reside in the United States.

If you are new to the Poly Beta Community, you will be prompted to fill out My Profile and Devices.

Once you complete the registration, you will receive an email with instructions on how to access the Beta app within 48 hours. Register now at https://polycom.centercode.com/key/PolyLensMobile.

You asked. We implemented. Cut through the data noise with fine-grain controls to specify date ranges, and explore in-depth analytics with specific site, room, and device reports. Dig into your workspace and inventory health, usage, and behavior more quickly and easily than ever before.

These new reports and capabilities in Poly Lens help provide valuable perspectives that shed insight into the many reasons behind your inventory's performance. See an offline device? Now you can click into that device to see for how long, how often, and at what intervals it has been offline so you can determine the best course of action for your organization to get that device online and ensure everyone is up and running.

Need to make informed decisions about room utilization? The new site and room level reports give you the control to see exactly how many people are using which space and when. Filter to a specific year, quarter, month, week, or even day to monitor how your employees are returning to the office or when occupancy is at its peak. Select an entire site, or even select just one room to be well-informed of your workspace usage. These new reports give you the data you need, when you need it, allowing you to see patterns of utilization and act on them.

Here is a Preview:

Site and Room reports can be found under Manage > Sites > Site Name > Analysis, or Manage > Rooms > Room Name > Analysis. Device level reports are also accessible under Analysis by clicking on the Device name within your Inventory or within each Room.

For more details on Poly Lens Insights, check out our Insights Categories on the Poly Lens Help. We are listening to your feedback and are making changes so we can meet your needs in the best way possible. So, keep them coming!

All PDMS-E (Device Management Service For Enterprise) users can now easily migrate their data over to Poly Lens! This migration tool helps PDMS-E users take their current Policies and Device Assignment data and import it to their new Poly Lens account.

To get started, users must first login to their existing PDMS-E tenant and select the Export for Poly Lens button. A local download of a zipped file will be executed.

Once the zipped file has been downloaded, see the Import and Migrate section in Poly Lens and perform the import process.

Then you will need to point the devices from PDMS-E to Poly Lens. To perform this, please see Device Migration for detailed information. This will ensure your deployed devices will call home to Poly Lens instead of PDMS-E.

And you’re done! Now you can use all the great features in Poly Lens to remotely manage, monitoring and troubleshoot your devices from a single pane of glass in a new modern platform.

A more detailed process to migrate the devices is also outlined in our Poly Lens Help.

Maintaining a consistent device experience across an organization is essential when curating a good meeting experience for everyone, but this doesn’t have to be a full-time job. Today, Poly Lens is excited to announce policy-based support for remote software update management for headsets, personal speakerphones, and webcams that are connected to the Poly Lens Desktop app. Now you can determine the exact device software version your organization has access to. Whether you want to test the latest releases before deploying to your whole organization or if you want to give your teams immediate access to the latest releases, the choice is yours. Poly Lens has the tools to make the job easy.

To get started: Go to Manage > Policies > Device Model and/or Site. Select the USB device from the Device Model list. Once a software update policy is created, remote device users will be prompted to update their device during the next Poly Lens Desktop polling event.

Policy management is supported on all the same devices that Poly Lens Desktop supports. See the full list of supported Poly USB devices at Poly Lens Supported Devices. Note: This feature requires Poly Lens Desktop V1.1.12+.

For more details visit: Poly Lens Help.