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What's New

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Today, Poly Lens has launched support for roles and permissions. These three new roles allow you to tailor your permissions and access across your organization, increasing both security and flexibility. To get started, Poly Lens admins can invite new account members (users) and adjust their roles by visiting the account settings in the Admin menu under your profile avatar (Admin menu > Manage Accounts > select the account you wish to configure roles for > Account Members).

Admin: Full Access, including the ability to invite and adjust roles of other account members.
Device Manager: Full access to all device management-based features, including device settings, device actions, device software updates, device policies, and site management.
Guest: Read-only access to general areas, including inventory and insights.

Note: With this update, Users are now called “Account Members” and have moved to a new location called “Manage Accounts” under the Admin menu in the top-right corner.

Poly Lens Account Members page

Now you can onboard your Poly G7500, Studio X30, and Studio X50 devices in bulk. Use DHCP to automatically register your video devices to a provisioning server, before initial system setup during unpacking and out of boxing, or after a system reset. This makes onboarding fleets of devices and managing at scale a breeze.

This feature requires Poly VideoOS version 3.2.1 or newer. For more detailed information on how to get started, visit our Poly Lens help documentation at

Now the VVX and CCX Series of desk phones are supported in Poly Lens. You can onboard, provision with settings configurations, remotely manage, and view insights.

You can add VVX and CCX Series desk phones to your Poly Lens account either individually or using a DHCP service for bulk onboarding. Intelligence built into Poly Lens will automatically update the devices to a Lens capable software version and automatically add them to your account inventory. To get started, enable the new provisioning functionality by visiting the account section within Poly Lens. Once provisioning is enabled, you can start to onboard your desk phones using those provisioning credentials.

Account Device Provisioning page

Management tools for the VVX and CCX Series include both individual and policy-based bulk management capabilities, for both settings and software management. On top of that, the settings interface couldn’t be simpler. Poly Lens auto-parses thousands of settings into user-friendly categories making searching endlessly for the setting you want, a thing of the past.

CCX 700 Device Information page

Supported Devices Include:

CCX Devices

  • Poly CCX 400
  • Poly CCX 500
  • Poly CCX 600
  • Poly CCX 700

Note: The Poly CCX Series devices must be upgraded to software version 6.2.11 to use all the features of Poly Lens.

VVX Devices

  • Poly VVX 101
  • Poly VVX 150
  • Poly VVX 201
  • Poly VVX 250
  • Poly VVX 301
  • Poly VVX 311
  • Poly VVX 350
  • Poly VVX 401
  • Poly VVX 411
  • Poly VVX 450
  • Poly VVX 501
  • Poly VVX 601

Note: The Poly VVX Series devices must be upgraded to software version 6.3 to use all the features of Poly Lens.

When editing multiple settings across several different categories, a simple blue indicator will now inform you of any settings that have been changed, but not yet applied. This makes keeping track of multiple setting changes in one session a snap and limits the worry about applying any changes you didn’t mean to.

Trio 8500 Details page with blue indicators displayed

Also, on the main device details page, you can now reset the device back to factory default settings. This will restart your device, end active calls, and the device will be offline for several minutes during this process.

Introducing a way to now manage your Poly video devices in bulk. You can now onboard, remotely manage, and provision settings and software configuration on a single device or in bulk using policies. To get started, enable Device Provisioning by visiting the account section within Poly Lens.

Poly Lens Accounts Device Provisioning page

Once provisioning is enabled, you can start to onboard new devices or add those provisioning credentials to your existing supported Poly video devices that you may already have onboarded to Poly Lens.

G7500 Provisioning Server page

These new management tools for supported Poly video models include both individual and policy-based bulk management capabilities for both settings and software management. On top of that, the settings interface couldn’t be simpler. Poly Lens auto-parses thousands of settings into user-friendly categories making searching endlessly for the setting you want a thing of the past.

Poly Lens Device Inventory Settings page

Supported on G7500, Studio X30, Studio X50. Requires software version 3.2+. Provisioning using DHCP coming soon.

You can now track where a policy is coming from using the new Inheritance field. In the settings of an individual device, you can now see where each setting is getting its controlling policy. Lens currently supports model-level and device-level policy. Settings without any Inheritance shown are still in the factory default configuration. This feature is supported on all devices that support provisioning-based management.

Poly Lens Manage - Device Settings page

We spent a fair amount of time making things shiny and fixing things that we broke.

Here are some of the more notable items:

  • Added tooltips to various device settings to help provide more context
  • Fixed an error when the provisioning account hasn’t synced yet
  • Made the device registration form even easier to use and fixed a few related bugs
  • Corrected the counter when you remove a user
  • Made sure the advanced XML editor isn’t blank when you return to it
  • Adjusted the colors of the secondary button on provisioning page
  • Added friendly names for device time zones
  • Fixed a few errors on the user invite tool
  • Adjusted the setting section on device settings for Poly Trios
  • Fixed several bugs related to adding named rooms to sites
  • Plus dozens more that are important, but not as exciting.

Manage your sites and rooms with expanded capabilities, including the ability to delete sites and rooms that aren’t needed anymore. Overall, enhancements include:

  • Ability to remove sites and rooms one by one or as group
  • Optimized page caching on device counts
  • Capability to add and remove rooms directly from the Site viewer
  • “Unassigned” field in Sites and Rooms will now only appear when devices are not assigned to a room or site

The address tool has been improved with real time address lookup, international formatting support, and flexible address inputs. Just start by typing in any address on the device registration or the site manager pages, and the lookup feature will return formatted results based what you have entered. Delivering the results, and behind the scenes, are two separate address look up services for flexibility and redundancy. The address field is also more flexible and allows everything from countries, cities, street address and everything in between to be set in the address field.

Poly Lens Register Device page

To get the most out of the management and insight features within Poly Lens, it’s important that devices are assigned to a site. However, depending on how a device was onboarded to Poly Lens, a site may not have been assigned during the process. Now, there are two ways to assign a device to a site; manually or automatically using private IP addresses. You can easily find devices that are not currently assigned to a site by looking for the “Unassigned” group in the site management table. To use the new features, start by picking an existing site or create a new site and navigate to Settings > Device Association. From there, you can define the IP subnet ranges for the devices you wish to associate with that site. Once the IP subnet ranges are defined, any newly onboarded devices or existing devices currently in the “Unassigned” group within the newly set IP subnet ranges will be automatically associated with that site. Using these new tools, you can quickly manage and assign a large number devices to the correct site.

Note: Devices onboarded using a device pin code are prompted to assign a site during the onboarding process.

Poly Lens Manage - Device Association page