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Teams Notifications

As an Admin or a Device Manager you can set up your Notification Center to deliver notices from Poly Lens, to a Microsoft Teams channel.

Microsoft Teams​

Note: This will require that you have a Microsoft Teams Channel created and a Webhook configured. See Teams Channel Webhook Configuration for detailed instructions.

  1. Go to the ACCOUNT menu > Manage All Accounts.
  2. Select an account from the list that will host this notification.
  3. Select Notifications > Microsoft Teams from the side tabs.
  4. Select Add New.
  5. Enter the Name of the New Microsoft Teams Webhook.
  6. Enter the Webhook URL of the Microsoft Teams channel. See Teams Channel Webhook Configuration for the Webhook URL.
  7. Select (enable) the Notification Types to send to the Microsoft Teams channel.
  8. Select the Frequency from the dropdown list.
  9. Select Test Connection to verify all is working correctly with the configuration. See Test Connection below for detailed information.
  10. Select Create to complete the setup. The Microsoft Teams Channel information will display.

Notification Types​

You can configure the notification to fit your needs.

Software Update Available​

When this option is enabled, you will be sent a notice that a new version of software is available. The system will check for this update at the frequency that is set below and will send a notice if a new software update is available.

Frequency
The following frequencies are available for this option:

  • Daily Roundup
  • Weekly Roundup
  • Immediately

Devices Offline​

When this option is enabled, you will be sent a notice that devices are offline with information on each device. A link to the Poly Lens Offline Insight is provided in this notice to see the entire list of devices and additional information. The system will check for this update at the frequency that is set below.
Note: The Device Offline option supports any device that is provisionable, except Poly Studio USB, Poly EagleEye Cube, and Poly Studio R30.

Frequency
The following frequencies are available for this option:

  • Daily Roundup
  • Weekly Roundup

Notification Model for Daily/Weekly Roundup Reports​

The Devices Offline Daily and Weekly Roundup reports are based on Offline events, not the length of time a device remains offline or its current connection state.

Offline Event Criteria​

  • No minimum offline duration applies.
  • Any transition from Online to Offline state is counted as an Offline event, regardless of how brief the interruption is.

All disconnects are counted equally.​

  • A device that is Offline for several minutes and reconnects is treated the same as a device that's Offline momentarily.

Additionally, the following intervals are available for Devices Offline.
The frequency times will send a notification when the device is offline for this increment of time. For example, if the 30 minutes option is selected and a device is offline for 30 consecutive minutes, then the user will then receive a notification in the configured Teams channel with the device's information.

  • 15 minutes
  • 30 minutes
  • 1 hour
  • 2 hours
  • 4 hours
  • 6 hours
  • 12 hours

Note: When a group of devices go offline at a close interval of time, the notification will list the first 10 devices and note how many additional are offline. Click the View all in Poly Lens for the complete list.

Notification Model for Intervals (15 minutes to 12 hours)

Intervals are evaluated only when a device goes offline. If a device does not go offline during the day, there is no interval-based offline tracking triggered for that device.

Poly Lens tracks a device’s offline/online state over the course of the interval. When a device first transitions offline (since the last notification for that device), Poly Lens begins tracking that device’s state changes during the configured interval window.

The last observed state in the interval determines inclusion. At the end of the interval, Poly Lens evaluates the device’s most recent (“last seen”) state:

  1. If the device was last seen offline during the interval, it will be included in the notification.
  2. If the device was last seen online during the interval, it will not be included in the notification.

Licenses Expiring​

When this option is enabled, you will be sent a notice that a license is expiring. The notice will be sent 30 days before the expiration of the license. A link to the Poly Lens Managing Licenses page is provided for more information. The system will check for this update at the frequency that is set below.

Frequency
The following frequencies are available for this option:

  • Daily Roundup
  • Weekly Roundup

Test Connection​

To test the connection configured for the Microsoft Teams Channel.

  1. Select Test Connection with the associated the Microsoft Teams Channel.
  2. If set up correctly, a Message sent to Teams successfully will appear. A sample message will be sent to the Teams Channel, for verification.
  3. If there is an issue, walk through the procedure again, and correct as needed.

Teams Channel Webhook Configuration​

Create a Webhook​

To add an Incoming Webhook to a Teams channel, follow these steps:

  1. In the New Teams client, select Teams and navigate to the channel where you want to add an Incoming Webhook the Microsoft Team Channel to send the Poly Lens notifications to.
  2. Select More Options (...) in the top-right corner.
  3. Select the Manage channel.
  4. Select Edit under the Connectors section.
  5. Search for Incoming Webhook and select Add. The Incoming Webhook dialog appears.
  6. Select Add. Note: If you've already added an Incoming Webhook, the Configure option appears. Select Configure to create an Incoming Webhook.
  7. Provide a name for the webhook and upload an image if necessary.
  8. Select Create.
  9. Copy and save the unique webhook URL present in the dialog. The URL maps to the channel and you can use it to send information to Teams.
  10. Select Done. The webhook is now available in the Teams channel.

For additional information, see Microsoft Documentation.