Device User Groups

The Device User Groups feature (Manage > Device Users > Groups) allows you to manage Device User Groups.

Device User Group List

Field	Description
Date Created	Displays the date that the User Group was created.
Device User Count	The number of devices connected to the Lens Desktop for this Device User.
Group Creation	Displays how the Group was created. Options are Manual or Imported.
Last Modified	Displays the date that the User Group was modified.
Name	Name of the Device User Group. Note: This name is a link to the Device User Group Details page.
Policy Priority	This field defines the priority of the setting of the Group, to resolve any conflicts there may be. Policy Priority levels are Lowest, Low, Normal, Important, and Critical.

Device User Group Overview

The Device User Group Overview page displays a list of all the Users within the Group and their User information.

For detailed information on managing the following list, see List Management.

In This Group

The following information is provided for each Device User.

Field	Description
App Version	Displays the current version of the App associated with this device.
Client	Displays the client that the devices are connected through. Desktop: User is connected through the Poly Lens Desktop App. Mobile: User is connected through the Poly Lens Mobile App. Web: User is connected through the Poly Lens Web App.
Device Count	The number of devices connected to the Lens Desktop for this Device User.
Device User Name	Name of the Device User. Note: This name is a link to the Device User Details page.
Last Detected	The last date that Poly Lens connected with the Device User.
Lens Desktop Version	Displays the Poly Lens App version that the Device User is running.
Primary Device	Displays the Primary Device for this User in this Group.
Status	Indicates that the device is Online. Indicates that the device is Offline.

Add a Device User Group

To add a Device User Group.

1. Go to Manage > Device Users.
2. Select Groups from the side tab.
3. Select a Add New.
4. Enter a Group Name.
5. Select Continue.
6. A window will display the new group name. Select Confirm.
7. The new Device User Group will appear in the list.

Import Device User Groups from Microsoft Azure Active Directory (Azure AD)

This option provides you the ability to import Device User Groups from an active Directory and is only provided when your MSO365 Integration is enabled. See Allow Access for Integrations for information on enabling this option.

To import Device User Groups

Note: There is a maximum number of 999 groups which can be imported, due to a Microsoft imposed limitation.

1. Go to Manage > Device Users.
2. Select Groups from the side tab.
3. Select a Import.
4. A list of the User Groups that are available in your Azure Active Directory displays. Select Group(s) from the list of available user groups to import and select Continue.
5. If the message Some Device Users Not Found appears, select one of the following options:
   • Invite all unassociated Device Users now
   • Invite unassociated Device Users by group later
6. Select Continue.
7. To confirm the import from Active Directory, select Confirm .
8. A successful message will display and the Device User Group(s) will display in the Device User Groups list.
   Note: This new Device User Group(s) will display Imported in the Group Creation column.
   There is a Search provided to easily locate the imported groups.

Delete a Device User Group

To delete a Device User Group.

1. Go to Manage > Device Users.
2. Select Groups from the side tab.
3. Select a User Group from the list.
4. Select a Delete.
5. Select Confirm.

Add a User to a Group

To add a Device User to a Group.

1. Go to Manage > Device Users.
2. Select Groups from the side tab.
3. Select a Group from the list.
4. Select Available to Add(n).
5. Select the Device User(s) to add to the Group from the list.
   Note: A checkbox is associated with all Device Users that are available to add to this Group.
6. Select Add to Group.
7. Select Confirm.

Remove a Device User from a Group

To remove a Device User from a Group.

1. Go to Manage > Device Users.y
2. Select Groups from the side tab.
3. Select a Group from the list.
4. Select In This Group(n).
5. Select the Device User(s) to remove from the Group.
6. Select Remove from Group.
7. Select Confirm.

Network Diagnostics

The ability to gain insights into key network performance metrics for your remote workforce right from the Poly Lens portal, using the Poly Lens Desktop app. Once a remote device user runs a Network Test using the Poly Lens Desktop app, navigate to that specific user in the Poly Lens portal by going to Manage > Device User. Key network metrics including upload and download speeds, latency, jitter, and packet loss are currently supported.

How to Run a Network Test with Poly Lens Desktop

Check your workstation connectivity from Poly Lens Desktop.

1. Launch Poly Lens Desktop.
2. Select Insights.
3. Select Run Test.

Note: Run the test again if you fix any network issues.

See Poly Lens Desktop User Guide for more information.