Skip to main content

Premium Service Levels

To view the Poly Premium Plans and Features page, select the Poly Premium button just to the right of the Insights menu bar. item.

Regardless of the support service you select, rest assured that we will be available whenever and wherever your business requires, assisting in its success within the ever-changing modern landscape. Here is a summary of the premium service tiers available to you. Note: There is a Poly Lens Premium feature available to all users, see Poly Lens Pro for Rooms Trial for more information.

Supported Devices​

The Poly Premium feature is available on all devices that Poly Lens supports. See Supported Devices for a detailed list of all devices supported by Poly Lens.

Poly Lens Core​

This section defines the current Core features.

Device Management & Monitoring​

  • Device Monitoring and Troubleshooting
  • Device Groups, User Groups, Site and Account Level Policy Controls
  • Inventory Tracking
  • Poly Lens Relay
  • Notification Center
  • Settings & Configurations
  • Software Updates

Reports​

  • Acoustic Events
  • Audit Logs
  • Call Details
  • Inventory Version Compliance

Insights & Analytics​

  • Device Analytics
  • Device Insights Feed
  • Device Insights Dashboard
  • Network Diagnostics

Integrations​

  • API access to Poly Lens Core features
  • Microsoft Entra ID
  • Microsoft Team SIP Gateway
  • ServiceNow

Poly Lens Pro for Rooms​

This powerful new software offering on the Poly Lens platform is designed to provide IT administrators with enhanced control, seamless integration, and actionable data to optimize the use of video rooms across your organization. The service includes:

  • Remote Access: Enables the IT admin to remotely assist users, configure systems, and perform maintenance on video Rooms from any location. This feature simplifies troubleshooting, ensures quick resolutions, and helps maintain smooth video collaboration across the organization.

  • Room Analytics: Tracks room usage, duration, and occupancy, providing insights to optimize resource allocation and make informed decisions about video collaboration investments

  • Room Insights Dashboard: The Room Insights Dashboard provides a detailed, easy-to-read view of various aspects of your video room deployment. This data helps assess room performance and user behavior, making it easier to pinpoint areas for improvement and identify trends for future technology investments.

  • Enriched Insights via Calendar Integrations: Integrates with Microsoft Office 365 calendar, enriching calendar-based insights and providing granular data on room utilization to help make strategic adjustments. This novel integration allows for a deeper understanding of meeting schedules and room usage, enabling more precise and informed decisions.

  • Powerful Data Visualization with Microsoft Power BI: Integrates with Microsoft Power BI, offering advanced data visualization of key metrics like device usage, adoption, and inventory status, enabling the creation of custom reports and deeper, actionable insights

  • Zoom Device Management Integration: Integrates seamlessly with Zoom Device Management, streamlining the management of Zoom-enabled video rooms, providing visibility into the Zoom ecosystem, and empowering IT professionals with enhanced control capabilities

  • APIs for Customization and Flexibility: All Poly Lens Pro for Rooms features are available through a comprehensive set of APIs designed for custom integrations, reporting, and data-sharing, providing IT administrators with the flexibility to tailor the platform to their organization's specific needs

HP Poly+ Analyze​

All of Poly Lens and Poly Lens Pro for Rooms plus these support services:

  • Unlimited, global 24/7 priority technical support to help how and when you need it.
  • Deep integration with a seamless connection with HP technical experts for a unified experience.
  • Advance Hardware Replacement to replace your device with pre-paid next business day shipping.
  • Ecosystem cloud partner support to improve response times in HP Poly-enabled ecosystem cloud solutions.
  • Optional Services:
    • Onsite capabilities
    • Resident Technical Services
    • Customer Delivery Manager
    • Technical Customer Assurance Manager

Poly+ Enterprise Services​

Poly+ Enterprise support and services gives you hassle-free asset management, automatic coverage for your entire Poly estate and access to Poly Lens Pro for Rooms. Get Advance Hardware Replacement wherever you need it with pre-paid next-day shipping for minimal downtime. Rely on 24x7 priority response for your Poly and leading ecosystem solutions with your own designated Service Delivery Manager*. Unlock access to premium features in Poly Lens Pro for Rooms to take a proactive position on device management, with advance insights and monitoring tools. Supply your IT staff with features and tools that empower them to serve your teams proactively.

*For eligible customers only

  • Unlimited, global priority response 24x7 technical support: Allows for rapid access to the assigned support team and ecosystem cloud partner support.
  • No need to track serial numbers: Use a single Master Account ID for your entire Poly estate.
  • Advance Hardware Replacement: Replace your device with pre-paid next-business-day shipping, ensuring business continuity.
  • Coverage for your entire Poly estate: Get automatic coverage as new devices are added.
  • A designated Customer Success Manager: Dedicated to making sure Poly service program activities are optimized.
  • Premium Enterprise IT tools for maximum success: Unlock premium features in Poly Lens Pro for Rooms to take a proactive position on monitoring and device management.