What's New

Now the Trio family of conference phones is supported in Poly Lens. You can onboard, provision with settings configurations, remotely manage, and view insights for the Trio 8800, Trio 8500, Trio 8300, and the new Trio C60. You can add Trio phones to your Poly Lens account either individually or in bulk. Intelligence built into Poly Lens will automatically update the devices to a Lens capable software version and automatically add them to your account inventory. To get started, enable the new provisioning functionality by visiting the account section within Poly Lens. Once provisioning is enabled, you can start to onboard Trio devices.

Management tools for the Trio family include both individual and policy-based bulk management capabilities for both settings and software management. On top of that, the settings interface couldn’t be simpler. Poly Lens auto-parses thousands of settings into user-friendly categories, making endless searching for the setting you want, a thing of the past.

The insight newsfeed supports the Trio family as well. The intelligent newsfeed ensures the most important and urgent insights are always at the top of the feed, helping you efficiently address any issues that might arise. Today you can view insights around device usage, device status, and what devices need urgent attention. Insights for the Trio family include devices offline, devices in use, devices not in use, devices out-of-service, and call use (minutes).

User management has been expanded to include the ability to remove user permissions from an account. If you wish to remove a user from accessing a particular account within Lens, first change the account selector to the account you want to manage, navigate to the user management section, select the desired user you wish to remove from an account, and hit “Delete User”. That user will no longer be able to access that particular account anymore.

The insights feed has a new look! This new look is designed to make it easier to understand the different insights within the feed. New labeling, design, and highlighted insight scopes are working together to make the insight feed even easier and faster to understand. The insight feed just got better.

A new geospatial filter located in the map view within Poly Lens automatically filters devices and sites based on your field of view within the map. Once a geospatial filter is applied, you can quickly navigate to a prepopulated device inventory table at the bottom of the map view. From there, you can navigate to the inventory table, which gives you access to device info, settings, and software updates.

Now the action feed shows which devices have available updates so you can easily target and apply available updates to get the latest device features from Poly. From the action feed, navigate to your devices to update them in real-time. Note: Available software updates actions are organized by sites.

Light mode is here! Enjoy everything in Poly Lens in a whole new way. Turn on light mode today by visiting the admin menu and toggling light mode. Your preference will be remembered the next time you sign into Lens.

Keep your G7500, Studio X30, and Studio X50 devices up-to-date with a new expanded set of software update settings. Set a customizable update URL or schedule updates to happen automatically after hours. New settings include the following:

• Add custom update URLs
• Enable automatic updates
• Set scheduled time slots for updates

A natural complement to the intelligent insight Priority Feed, Insight Categories is a dashboard that allows you to browse any available device level insight. Now you can easily dive into the exact insights you were looking for. Then, when you click on an insight card, you can dive even deeper into the details of that insight. There you will find more contextual information about your insight. These include percentile ranking between your account and all global Poly Lens accounts, details around the trend level and time period changes, and the ability to browse similar insights. View Insight Categories now by navigating to Insights > Categories from the top navigation bar.

Today, more than ever before, it’s essential to optimize the utilization of shared workspaces and the technology in them. Now you can make collaboration better for every user in every workspace. Poly Lens is designed to spotlight the health and efficiency of your spaces and devices by making actionable insights and manageability incredibly simple. Poly Lens is comprised of two core pillars: intelligent insights and device management.

Intelligent Insights​

This is your view into Poly Lens. Consider it like Google Earth(tm) for your device deployment – you can pan across the globe to geolocate your endpoints:

Next, take a look at the Poly Lens newsfeed. Right at your fingertips, you can quickly access insights like device health and usage trends. The newsfeed has logic that allows you to quickly identify and prioritize actionable insights without having to hunt through raw data. The newsfeed ensures the most important and urgent insights are always at the top of the feed, helping you efficiently address any issues that might arise. Today you can view insights around the number of devices that are in a disconnected state, connected but unused, call minutes per week, and more.

As you can see above, the newsfeed displays device data including:

• Device usage. Understand what's working and what needs attention by clearly viewing device usage trends and devices out of service.
• Device health. Identify and monitor parameters that require urgent attention including device health and connection status.

Device Management​

Management within Poly Lens is simplified on multiple fronts, from device onboarding to configuring settings, to getting software upgrades. With a few clicks of the mouse, you can configure settings such as displays, call server settings, network quality, update software, and more. You can also ensure your Poly devices have the latest Poly MeetingAI features and capabilities by updating the device software with the click of a button. And it all happens right from the Poly Lens portal.

Supported Devices​

Poly Lens represents the first step in simplifying our cloud-management solutions, starting with video. Poly Lens now supports Poly G7500, Studio X30, and Studio X50.